Fortinet FortiGate 120G 4-Hour Hardware RMA, 1-Year (FC-10-F120G-211-02-12)

When a rack appliance like the FortiGate 120G goes offline, four hours is a meaningful difference from four days. The FC-10-F120G-211-02-12 is a one-year Priority RMA add-on that upgrades FortiCare Premium with a 4-hour advanced hardware replacement commitment. Your team handles the swap; Fortinet ensures the replacement is at your door within four hours of a confirmed fault.

What 4-Hour Hardware Delivery RMA Covers

The -211- Priority RMA service delivers a replacement FortiGate 120G to your site within four hours of a confirmed hardware fault. Your IT team performs the physical installation — no Fortinet engineer is included at this tier. This is the right choice for network teams that have the skills to swap hardware themselves but need parts delivered fast. Requires FortiCare Premium or Elite.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

Available from DataCenter360.ca, a Fortinet Select Partner with worldwide electronic delivery. The key activates in the Fortinet support portal against your FortiGate 120G serial number. This annual add-on is useful for bridging gaps between longer-term renewals or for trial evaluations before committing to a 3-year or 5-year term.