Fortinet FortiGate 120G 4-Hour Hardware RMA, 3-Year (FC-10-F120G-211-02-36)

Three years of 4-hour hardware replacement for a FortiGate 120G. The FC-10-F120G-211-02-36 upgrades your FortiCare Premium subscription with a Priority RMA add-on that commits Fortinet to delivering a replacement unit within four hours of a confirmed fault. For organizations with competent in-house IT that just needs fast parts, this is typically the most cost-effective way to close the hardware downtime gap.

What 4-Hour Hardware Delivery RMA Covers

The -211- tier delivers a replacement FortiGate 120G to your location within four hours of a confirmed hardware failure. Your on-site staff performs the swap — no Fortinet engineer is dispatched. This is the right balance for deployments that have networking-capable IT staff but cannot afford multi-day wait times on replacement hardware. Active FortiCare Premium or Elite is required to add this service.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

Order through DataCenter360.ca, a Fortinet Select Partner with direct access to current pricing. This add-on is delivered electronically worldwide and registers to your FortiGate 120G serial number in the Fortinet support portal. Multi-device pricing and co-term licensing are available on request.