Fortinet FortiGate 120G 4-Hour Hardware RMA, 5-Year (FC-10-F120G-211-02-60)

Your IT team knows how to swap a firewall — what you cannot control is how long it takes parts to arrive. The FC-10-F120G-211-02-60 takes that variable off the table: a 5-year Priority RMA add-on that commits Fortinet to delivering a replacement FortiGate 120G within four hours of a confirmed hardware failure. Your staff handles the installation; Fortinet handles the logistics.

What 4-Hour Hardware Delivery RMA Covers

The -211- Priority RMA add-on delivers a replacement FortiGate 120G to your site within four hours of a confirmed hardware fault. Unlike the -212- tier, there is no on-site engineer included — your team performs the swap. This makes it well-suited for organizations with in-house networking staff who just need parts fast. The add-on requires an active FortiCare Premium or FortiCare Elite subscription.

The table below shows how Priority RMA add-on eligibility maps across FortiCare support tiers. This product activates the priority RMA entitlement for FortiGate 120G devices on FortiCare Premium or Elite.

Who Should Use This Add-On

This service is a practical fit for mid-size branch offices, regional headquarters, and distributed campuses running a FortiGate 120G as a primary perimeter firewall. Organizations that have invested in FortiCare Premium for access to 1-hour critical-issue response often find that the addition of a Priority RMA add-on completes their hardware continuity plan without requiring a full managed service contract.

It is also a strong match for managed service providers supporting customer sites where hardware downtime carries direct contractual implications. A defined hardware delivery SLA makes it straightforward to include in service agreements.

Activation and Delivery

This is an electronic subscription purchased online and delivered as a license key. There is no physical shipment at time of purchase. After placing your order with DataCenter360.ca, the license key arrives by email. Register it in the Fortinet Support portal at support.fortinet.com by entering the key and assigning it to the target FortiGate 120G serial number. The Priority RMA entitlement activates immediately on registration.

This add-on requires an active FortiCare Premium or FortiCare Elite subscription on the same device before it can be registered. If your device is on FortiCare Essential, you will need to upgrade that base subscription first.

Priority RMA vs. Standard FortiCare Hardware Coverage

FortiCare Premium already includes advanced hardware replacement, meaning Fortinet ships a replacement before you return the failed unit. What it does not specify is how fast that replacement arrives. Standard advanced replacement logistics can take several business days. The Priority RMA add-on replaces that with a defined SLA — next calendar day or 4-hour delivery depending on the tier — giving your organization a predictable recovery window written into the service agreement.

If the goal is to reduce unplanned downtime on the FortiGate 120G, a Priority RMA add-on is the most direct way to do that without duplicating hardware or moving to a hot-spare configuration.

Buying from DataCenter360.ca

DataCenter360.ca delivers this subscription electronically as an authorized Fortinet Select Partner. The add-on ties to your FortiGate 120G serial number and activates in the Fortinet support portal. For questions about co-terming with an existing FortiCare contract or stacking multiple add-ons, contact our team directly — we work with organizations across Canada and internationally.