Fortinet FortiGate 120G Priority RMA, 3-Year (FC-10-F120G-210-02-36)

Hardware failures don’t announce themselves. When a FortiGate 120G goes down at a branch site or a small data centre edge, the clock starts immediately. The FC-10-F120G-210-02-36 is Fortinet’s Priority RMA add-on for the FortiGate 120G, covering a 3-year window with next-business-day advance hardware replacement. It sits on top of an active FortiCare Premium or Elite contract and is the fastest hardware recovery option below a same-day 4-hour service.

What Priority RMA Covers

The -210- service code is Fortinet’s Next Calendar Day Delivery Priority RMA. When the device experiences a hardware failure, the support case is opened with Fortinet and a replacement unit ships the next business day. This is an advance-replacement model: you get the new unit before returning the defective one, keeping downtime to a minimum. The add-on applies to the specific FortiGate 120G registered under the contract.

Who Needs This

Sites where the FortiGate 120G is the sole perimeter device and a multi-day outage is unacceptable. Small distributed offices, manufacturing sites, and retail branches without a warm spare on-hand benefit most from Priority RMA. Organizations with a FortiGate High Availability pair may still add it for faster restoration of the standby unit after a primary failover.

Activation and Delivery

This is an electronic subscription. DataCenter360.ca delivers the license key by email after purchase. You register it in the Fortinet Support Portal under the FortiGate 120G serial number alongside the FortiCare Premium or Elite contract. No physical media ships; delivery is 0-1 business days from order confirmation.

Priority RMA vs Full Bundle

The RMA add-on covers hardware logistics only. It does not include FortiGuard threat intelligence, IPS updates, or technical support beyond the base FortiCare contract. Organizations evaluating whether to add just Priority RMA or step up to a full Enterprise bundle with FortiCare Premium baked in should weigh the total support cost across both options.

FortiCare Support Tiers & RMA Options

The Priority RMA add-on requires an active FortiCare Premium or Elite contract on the device. The table below shows where each RMA type sits within the FortiCare tier structure.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving Canadian businesses. This subscription is priced, quoted, and fulfilled directly, with no distribution markup between you and the source. The license key arrives by email within 0-1 business days of order confirmation, and our team can assist with portal registration or renewal timing if needed.