Fortinet FortiGate 121G Secure RMA Service, 1-Year (FC-10-F121G-301-02-12)

Physical hardware security doesn’t end when a device fails. For a FortiGate 121G deployed at a financial services office, a healthcare facility, or any site with strict data-handling policies, the question of where a replaced appliance goes matters as much as how fast the swap happens. The FC-10-F121G-301-02-12 covers that concern with a 1-Year Secure RMA add-on: Fortinet delivers the replacement unit, and the defective appliance never leaves your premises.

What Secure RMA Covers

Standard FortiCare Premium and Elite contracts include advanced hardware replacement — Fortinet ships a new unit before receiving the failed device. What standard replacement doesn’t cover is the return requirement. The FortiGate 121G stores configuration data on internal solid-state media that cannot be removed without voiding the warranty. Secure RMA removes the return obligation entirely: your team keeps the defective hardware for on-site destruction, documented disposal, or retention per your organization’s data handling policy.

Who Needs This Service

Secure RMA is appropriate for any FortiGate 121G deployment where a used network appliance leaving the building triggers a compliance review or physical security audit finding. Common use cases include PCI-DSS environments, federal or provincial government networks, healthcare organizations under PIPEDA, and defense contractor sites with clearance requirements. Secure RMA requires an active FortiCare Premium or FortiCare Elite contract on the same device — it is not available under FortiCare Essential.

Activation and Delivery

FC-10-F121G-301-02-12 is delivered as a license key via e-delivery, typically within one business day of your order through DataCenter360.ca. Registration is completed in the Fortinet Support Portal by applying the key against your FortiGate 121G serial number. Coverage begins at registration and stacks cleanly with an existing FortiCare Premium or Elite entitlement on the same unit.

FortiCare Support Tiers and RMA Eligibility

Secure RMA is a Priority RMA add-on, available only with FortiCare Premium or Elite. The table below summarizes the hardware replacement and support differences across FortiCare tiers.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP serving businesses across Canada. When you order FC-10-F121G-301-02-12, you receive a genuine Fortinet-issued license key with full partner support if you have questions on registration or pairing this service with your existing FortiCare contract. If you are evaluating whether Secure RMA satisfies your compliance obligations, reach out before purchasing — we can help confirm the right support structure for your FortiGate 121G deployment.