Fortinet FortiGate 1800F Secure RMA Service, 3-Year (FC-10-F18HF-301-02-36)

Secure RMA on the FortiGate 1800F (FC-10-F18HF-301-02-36) solves a problem that standard advanced-replacement RMA does not: what happens to the failed unit’s storage after Fortinet ships you a new one. Instead of returning the defective 1800F, this 3-year service lets you keep it onsite, so nothing that ever touched your network configuration leaves the building.

What Secure RMA covers

Fortinet’s 1800F Series stores configuration data on solid-state media that isn’t field-removable, which is normally why RMA requires shipping the failed hardware back. Secure RMA changes that: Fortinet ships the advanced-replacement chassis first, and you are not required to return the faulty unit. This runs alongside your existing FortiCare per-device support contract (Essential, Premium, or Elite) for the FortiGate 1800F. It does not replace that contract, it layers a data-retention guarantee on top of the RMA process.

Who this is for

This service matters most for data centers, financial institutions, healthcare networks, and government or defense environments running the FortiGate 1800F where chain-of-custody or data-residency policy prohibits third-party handling of decommissioned hardware, even hardware that never leaves an encrypted, non-field-replaceable module. If your compliance team has ever flagged “what happens to the box after it fails” during an audit, this is the answer.

RMA and support levels on the FortiGate 1800F

Secure RMA is an add-on to your FortiCare support tier, not a substitute for one. The table below summarizes what each per-device tier includes on its own; Secure RMA applies regardless of which tier you’re running, as long as standard or Priority RMA is already part of the contract.

Activation and delivery

This is a subscription license, not a physical product. There’s no hardware to ship and no waiting on freight: once payment clears, DataCenter360.ca issues the entitlement electronically and it registers against your FortiGate 1800F serial number in the Fortinet support portal, typically within one business day. Because it’s a license, the same 3-year Secure RMA term is available to any organization worldwide running an eligible 1800F, not just customers in Canada.

Term and renewal

FC-10-F18HF-301-02-36 covers the FortiGate 1800F for 3 years from activation. Shorter (1-year) and longer (5-year) terms exist under the same service code if your budgeting cycle or hardware refresh plan calls for a different length; align the RMA term with your underlying FortiCare contract renewal date to avoid a coverage gap.

Buying from DataCenter360.ca

We’re a Fortinet Select Partner, and licenses like this one are the part of the catalog where a Canadian storefront doesn’t matter: e-delivery reaches any country the same business day, and our team can confirm the entitlement lands against the correct 1800F serial before you need it. If you’re not sure whether Secure RMA or a Priority RMA add-on fits your compliance requirement better, reach out and we’ll walk through both against your environment.