Fortinet FortiGate 1800F Secure RMA Service, 5-Year (FC-10-F18HF-301-02-60)

A FortiGate 1800F protecting the data-center edge can’t sit dark while a failed unit works its way through a standard return cycle. The FC-10-F18HF-301-02-60 attaches Fortinet’s Secure RMA service to a FortiGate 1800F for five years: Fortinet ships the replacement hardware without ever requiring the faulty unit back, so configuration data stored on the appliance’s solid-state media never leaves the customer’s premises.

What Secure RMA covers

Standard hardware RMA on a FortiGate normally involves shipping the failed device back to Fortinet for inspection before final closeout. Secure RMA removes that step: once a replacement is confirmed, the customer keeps the defective unit under their own data-handling policy, and Fortinet still issues the replacement under the coverage terms of the underlying FortiCare contract. This matters on a 1800F, a 2U data-center firewall built on NP7 and CP9 processors that typically sits inline on regulated or classified traffic, where the appliance’s SSD can’t be pulled or wiped in the field without invalidating the warranty. Secure RMA is the mechanism that lets the device go back into rotation without ever exposing that stored configuration.

Secure RMA is an add-on: it rides on top of an existing FortiCare Premium or FortiCare Elite support contract for the same FortiGate 1800F, it does not replace device-level support. The table below shows how RMA handling differs across the three FortiCare service tiers so it’s clear what this SKU is layering onto.

Who needs this

This is a fit for organizations running a FortiGate 1800F in an environment with contractual or regulatory data-handling requirements: finance, healthcare, government, or any deployment where a device leaving the building with live configuration on its storage is a compliance problem in itself. It’s also common on high-availability pairs, where the operator wants a fast, no-questions hardware swap without the extra step of scrubbing or shipping the failed chassis. Five years matches the typical refresh cycle on a data-center-class 1800F, so the coverage runs the full lifespan of the appliance without a mid-term renewal gap.

Activation & delivery

This SKU is a subscription license, not a physical item. There’s no hardware in the box: DataCenter360.ca delivers the license electronically, typically within one business day of purchase, and it’s applied against the FortiGate 1800F’s registered serial number in the Fortinet support portal. Because delivery is electronic, this license is sold and activated the same way anywhere in the world, no shipping restriction applies to it even though the appliance itself is Canada-only hardware in our catalog.

Secure RMA vs. the broader FortiCare contract

Secure RMA on its own only changes how a defective unit is exchanged. It doesn’t grant support hours, response-time SLAs, or firmware access; those come from the underlying FortiCare Premium or Elite subscription on the same device. Customers who don’t yet have Premium or Elite coverage on their FortiGate 1800F should add that first; Secure RMA is meant to be layered on top, not purchased standalone.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner, and licenses like this one are issued straight from Fortinet’s own licensing systems, not resold from a third-party pool. Checkout is the same secure process used across the store, the license key lands in your account after purchase, and our team can confirm the serial number match before you activate if you want a second set of eyes on it.