Fortinet FortiGate 1800F-DC 4-Hour Priority RMA Service, 1-Year (FC-10-D18HF-211-02-12)

A critical fault on a 1800F-DC handling data-center core traffic doesn’t wait for next-business-day logistics. FC-10-D18HF-211-02-12 is the 1-year 4-hour Priority RMA add-on: once Fortinet confirms a critical hardware failure on a registered FortiGate 1800F-DC under an active FortiCare Premium or Elite contract, a courier delivers the replacement appliance to site within four hours instead of the standard next-business-day window. It’s a subscription license only, tied to the unit’s serial number, with no hardware shipped at checkout.

What this service covers

This SKU shortens the physical replacement window on top of whatever FortiCare Premium or Elite already provides. Once a critical fault is confirmed, Fortinet ships a replacement 1800F-DC by courier within four hours of confirmation, day or night where the option is available in that country, and does so as an advanced replacement: the new unit goes out before the failed one comes back, so an HA pair or single-firewall core isn’t stuck waiting on a return-and-inspect cycle. Priority RMA only activates against an existing FortiCare Premium or Elite entitlement on the same device; FortiCare Essential isn’t eligible for any Priority RMA tier.

Who needs the 4-hour RMA add-on

This tier is built for sites where a downed 1800F-DC is measured in lost revenue per hour, not inconvenience: data-center cores, colocation firewalls, and HA pairs where the standby leg needs to be restored fast rather than run solo overnight. If next-business-day replacement under standard FortiCare coverage is tolerable for the deployment, skip this add-on. And if the 1800F-DC doesn’t carry FortiCare Premium or Elite yet, that has to be purchased first; this license only extends an existing contract, it doesn’t replace one.

Support and RMA levels for the FortiGate 1800F-DC

FortiCare sets three per-device support tiers, and eligibility for Priority RMA add-ons differs by tier. The table below shows where this 4-hour service sits against the base support levels:

This SKU is the Priority RMA entitlement itself, only purchasable once the 1800F-DC carries FortiCare Premium or Elite. It speeds up hardware delivery; it doesn’t change the underlying critical-issue response time shown above.

Activation and delivery

Coverage registers electronically against the specific FortiGate 1800F-DC by serial number for a 1-year term. Nothing physical ships when you check out: the license activates the Priority RMA entitlement on Fortinet’s support record, and it takes effect the moment an eligible FortiCare Premium or Elite contract is confirmed active on that same unit. Four-hour courier availability varies by country, so confirm coverage for the deployment site with Fortinet or DataCenter360.ca before ordering, particularly for sites outside North America.

Buying from DataCenter360.ca

We process this as a license activation against the device record, not a shipped product: send us the 1800F-DC’s serial number and current FortiCare tier and we’ll register the entitlement and confirm four-hour coverage for the site before you pay. As a Fortinet Select Partner working with customers worldwide, we can also help you weigh this 1-year term against the 3- or 5-year options, or the on-site engineer variant, based on how long you plan to run the unit and whether local hands are available for a swap.