Fortinet FortiGate 1800F-DC 4-Hour Priority RMA Service, 3-Year (FC-10-D18HF-211-02-36)

A failed 1800F-DC in a data-center core rarely gives anyone a convenient window to wait for a shipment. The FortiGate 1800F-DC 3-Year 4-Hour Priority RMA Service (FC-10-D18HF-211-02-36) is the add-on that shortens that wait: Fortinet dispatches a replacement appliance by courier within four hours of a confirmed critical failure, for three years, on top of an existing FortiCare Premium or Elite contract. It is a subscription license only, activated against the device’s serial number, with nothing physical shipped at the point of purchase.

What this service covers

This SKU adds Priority RMA (PRMA) on top of the standard next-business-day replacement that already comes with FortiCare Premium or Elite. Once Fortinet confirms a critical hardware fault on the registered FortiGate 1800F-DC, a courier delivers a replacement unit to the site within four hours, day or night, including weekends and holidays where the option is available in that country. Fortinet ships the replacement before the failed unit is returned (advanced replacement), so a rack running in a high-availability pair isn’t left exposed while the defective chassis makes its way back for inspection.

Priority RMA is an eligibility add-on, not a standalone contract: it requires an active FortiCare Premium or FortiCare Elite service on the same 1800F-DC to take effect, since FortiCare Essential does not qualify for any Priority RMA option.

Who needs the 4-hour RMA add-on

This tier fits environments where a downed 1800F-DC is a business-continuity event, not an inconvenience: colocation cores, primary data-center firewalls, and HA pairs where the redundant leg is expected to be restored fast rather than left running solo for a day. If next-business-day replacement under standard FortiCare coverage is already acceptable for the deployment, this add-on isn’t necessary. If a site has no local FortiCare Premium/Elite coverage yet, that support tier has to be in place first; this RMA add-on layers on top of it.

Support and RMA levels for the FortiGate 1800F-DC

FortiCare defines three per-device support tiers, and RMA eligibility differs by tier. The table below summarizes where this 4-hour Priority RMA add-on sits relative to the base support levels:

This SKU is the Priority RMA add-on itself, available once the device carries FortiCare Premium or Elite. It does not change the underlying critical-issue response time; it changes how fast the replacement hardware physically arrives.

Activation and delivery

The service is registered electronically to the specific FortiGate 1800F-DC by serial number for the full three-year term. Nothing ships at checkout; the license activates the Priority RMA entitlement against Fortinet’s support record for that device, and coverage applies from the moment an eligible FortiCare Premium or Elite contract is active on the same unit. Country-level availability for four-hour courier delivery varies; Fortinet’s service availability page and DataCenter360.ca’s team can confirm coverage for a specific site before purchase.

Buying from DataCenter360.ca

DataCenter360.ca handles this as a straight license activation, not a hardware order: confirm the 1800F-DC’s serial number and current FortiCare tier, and we register the entitlement against it. As a Fortinet Select Partner serving customers worldwide, we can also help scope whether the 4-hour, 4-hour on-site, or Secure RMA variant best matches a given site’s uptime requirements before you order.