Fortinet FortiGate 1800F-DC 4-Hour Priority RMA Service, 5-Year (FC-10-D18HF-211-02-60)

When a FortiGate 1800F-DC goes down at 2 a.m. on a Saturday, the response-time SLA on file is what decides whether the outage lasts fifteen minutes or three days. FC-10-D18HF-211-02-60 is the 5-year term of Fortinet’s 4-Hour Priority RMA add-on for the FortiGate 1800F-DC, the DC-powered chassis variant of the 1800F Series data center firewall. It layers a courier-dispatched, on-site-within-four-hours replacement commitment on top of an existing FortiCare Premium or FortiCare Elite contract. This is a subscription license only: no hardware ships with this SKU, and delivery is electronic, worldwide.

What This RMA Add-On Covers

Standard FortiCare Premium and Elite contracts already include next-business-day advanced replacement, meaning Fortinet ships a working unit before the failed one is even returned. The 4-Hour Priority RMA option shortens that window dramatically: once a critical hardware fault is confirmed, a courier delivers the replacement part on-site within four hours, subject to local courier coverage and cutoff times. Priority RMA options, including this one, cover weekends and holidays, which matters for a data center-class firewall like the 1800F-DC that rarely has a maintenance window to spare. FC-10-D18HF-211-02-60 locks that entitlement in for five years, so the SLA doesn’t need renewing annually.

RMA & Support Tiers at a Glance

Priority RMA add-ons only attach to Premium or Elite; Essential-tier devices are not eligible. Here’s how the underlying FortiCare levels compare on RMA and response time:

Who Needs 4-Hour Priority RMA on a 1800F-DC

The 1800F-DC sits in the FortiGate 1800F Series, built for hyperscale edges and consolidated data center security with multi-gigabit IPS and NGFW throughput. Organizations running one of these as a primary perimeter or data center firewall, rather than in a fully redundant HA pair, are the clearest fit: a four-hour courier commitment closes the exposure window a next-business-day RMA leaves open. Even in HA deployments, teams that want the failed node restored fast to avoid running exposed on a single unit for a full business day often add this on top of Premium or Elite. It’s an add-on, not a replacement for FortiCare itself, so an active Premium or Elite contract on the same device has to already be, or become, part of the order.

Activation, Term & Delivery

FC-10-D18HF-211-02-60 is a license key tied to the FortiGate 1800F-DC’s serial number, applied through the FortiCare portal or asset registration once purchased. There’s no physical shipment and no customs or import step, which is why this SKU is sold and supported worldwide regardless of where the appliance itself was purchased or racked. The 5-year term means one activation covers the full period; DataCenter360.ca delivers the license electronically within 0-1 business days of order confirmation, and it’s active on the account well before it’s ever needed.

Buying FC-10-D18HF-211-02-60 from DataCenter360.ca

We stock and price this term alongside the 1-year and 3-year options for the same device, so budget cycles that don’t line up with a 5-year commitment still have a path. As a Fortinet Select Partner, DataCenter360.ca processes the license against your device serial and FortiCare account the same way Fortinet’s own ordering desk would, with a person available if the activation needs a hand.