Fortinet FortiGate 1800F-DC Secure RMA Service, 1-Year (FC-10-D18HF-301-02-12)

Data-center compliance teams tend to ask the same question the moment a FortiGate 1800F-DC fails: does the drive leave the building? For deployments where the answer has to be no, the FortiGate 1800F-DC 1-Year Secure RMA Service subscription (FC-10-D18HF-301-02-12) lets the customer retain the failed unit on-site while Fortinet ships a replacement. Subscription only, no hardware included, delivered electronically to any country.

What this service covers

• Non-return of defective hardware: the customer keeps the failed FortiGate 1800F-DC, including the solid-state media inside it, which isn’t field-replaceable on most Fortinet appliances, instead of returning it to Fortinet.
• Data protection at the customer’s premises: aimed at organizations with strict internal or regulatory rules about what leaves the facility, especially hardware holding configuration or key material.
• Add-on to standard RMA: Secure RMA layers on top of the advanced-replacement RMA already bundled with an active FortiCare Premium or Elite contract; it doesn’t replace that base coverage.
• 12-month term tied to the FortiGate 1800F-DC’s serial number for the life of the subscription.

Who needs Secure RMA on a 1800F-DC

The 1800F-DC’s DC-powered design is built for telecom central offices, carrier facilities, and data centers running -48V plant, environments that typically carry tighter physical-security controls than a standard office rack room. Secure RMA suits teams whose compliance framework, whether financial-services, government, or an internal data-handling standard, bars shipping failed storage media off-site. It’s a modest add-on next to the exposure of a defective unit’s storage leaving the facility unaccounted for. Country-level availability varies, so confirm eligibility for your location before ordering.

Activation and delivery

This subscription requires an active FortiCare Premium or Elite contract already in place on the FortiGate 1800F-DC; Secure RMA is an add-on, not a standalone support plan. Once both are active, the replacement process ships a new unit without requiring the failed device back, and the license itself is delivered fully electronically against the appliance’s serial number. Nothing physical ships for the license.

RMA options at a glance

Here’s how hardware replacement differs across the three FortiCare support tiers for the FortiGate 1800F-DC; Secure RMA layers onto the Premium or Elite row.

Neither the FortiGate 1800F-DC UTP nor Enterprise subscription bundle includes Secure RMA, since it’s an RMA add-on rather than a FortiGuard security service. If the device doesn’t already carry FortiCare Premium or Elite, that’s the piece to add first (FC-10-D18HF-247-02-12 for Premium at this same 1-year term) before Secure RMA can be applied.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling to customers worldwide. Since this add-on requires an active FortiCare Premium or Elite contract on the 1800F-DC already, we’re glad to confirm what’s currently on file for your unit and walk through country-level Secure RMA eligibility before you check out. Delivery is electronic, and the checkout is fully secured.