Fortinet FortiGate 1800F-DC Secure RMA Service, 5-Year (FC-10-D18HF-301-02-60)

Some organizations can never let a failed FortiGate leave the building, even for warranty replacement, because its non-removable solid-state storage may still hold configuration and network data. FC-10-D18HF-301-02-60 is the 5-year Secure RMA subscription for a FortiGate 1800F-DC: Fortinet ships a replacement unit without requiring the defective one back, so every physical component stays on your premises for the full term.

What Secure RMA covers

Layered on top of an active FortiCare Premium or Elite support contract, Secure RMA changes only how hardware replacement works, not the underlying support SLA:

• Nonreturn of the defective FortiGate 1800F-DC chassis and any solid-state storage after a hardware failure
• A replacement unit still ships under the Advanced Replacement terms your Premium or Elite contract already provides
• Coverage for the full 5-year term of this subscription, applied to the device by serial number
• Availability that varies by country, Fortinet publishes current Secure RMA service availability by region

RMA and support levels on the 1800F-DC

Secure RMA is an add-on rather than a support tier by itself, so it helps to see where it sits against the FortiCare levels available for the 1800F-DC:

Essential-level devices are not eligible for Secure RMA or any Priority RMA add-on; the device needs an active Premium or Elite contract underneath this subscription.

Who needs this

Secure RMA fits organizations with data-residency or compliance obligations that a standard RMA exchange can’t satisfy: financial institutions, government and defense sites, healthcare networks, and any operator whose FortiGate 1800F-DC handles data under a policy that forbids storage media, removable or not, from leaving the facility. The 1800F-DC’s role as a DC-powered core or central-office firewall means it often sits in exactly those regulated environments.

Activation and delivery

This is a worldwide, electronically delivered subscription license, applied to the FortiGate 1800F-DC by serial number. It requires an active FortiCare Premium or Elite subscription already registered on the device; Secure RMA is not sold as a standalone service. Because coverage is country-dependent, confirm local availability with your Fortinet account manager or with DataCenter360.ca before ordering if you operate outside North America.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and licenses Fortinet gear to customers worldwide. If you’re unsure whether your 1800F-DC’s current support contract qualifies for Secure RMA, or which term fits your renewal cycle, reach out before checkout and our team can confirm eligibility first. The license activates the same business day once payment clears.