Fortinet FortiGate 1800F-DC Secure RMA Service, 3-Year (FC-10-D18HF-301-02-36)

A failed FortiGate 1800F-DC in a data center or carrier facility often can’t leave the building with its configuration intact, whether that’s a compliance requirement or just a policy against defective drives walking out the door. The FortiGate 1800F-DC 3-Year Secure RMA Service subscription (FC-10-D18HF-301-02-36) lets the customer keep the failed unit on-site instead of returning it, while Fortinet ships a replacement. Subscription only, no hardware included, delivered electronically to any country.

What this service covers

• Non-return of defective hardware: the customer retains the failed FortiGate 1800F-DC (and the solid-state media inside it, which isn’t field-replaceable on most Fortinet appliances) instead of shipping it back to Fortinet.
• Data protection at the customer’s premises: built for organizations with strict internal or regulatory requirements around what leaves the building, especially anything holding configuration or key material.
• Add-on to standard RMA: Secure RMA sits on top of the advanced-replacement RMA already included with an active FortiCare Premium or Elite contract, it doesn’t replace it.
• 36-month term tied to the FortiGate 1800F-DC’s serial number for the life of the subscription.

Who needs Secure RMA on a 1800F-DC

The 1800F-DC’s DC-powered design points to telecom and carrier facilities or data centers running off -48V plant, environments that tend to carry stricter physical-security policies than a typical office server room. Secure RMA fits teams whose compliance framework, whether that’s a financial-services mandate, a government contract, or an internal data-handling policy, prohibits sending storage media off-site even after failure. It’s a smaller add-on cost next to the risk of a defective unit’s storage leaving the facility unaccounted for. Country-level availability varies, so confirm eligibility for your location before ordering.

Activation and delivery

This subscription requires an active FortiCare Premium or Elite contract already in place on the FortiGate 1800F-DC, Secure RMA is an add-on, not a standalone support plan. Once both are active, the replacement process ships a new unit without requiring the failed device back, and delivery of the license itself is fully electronic against the appliance’s serial number, nothing physical ships for the license itself.

RMA options at a glance

Here’s how hardware replacement differs across the three FortiCare support tiers for the FortiGate 1800F-DC, Secure RMA layers onto the Premium or Elite row:

Neither the FortiGate 1800F-DC UTP nor Enterprise subscription bundle includes Secure RMA, since it’s an RMA add-on rather than a FortiGuard security service. If the device doesn’t already carry FortiCare Premium or Elite, that’s the piece to add first (FC-10-D18HF-247-02-36 for Premium at this same 3-year term) before Secure RMA can be applied.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner selling to customers in any country. This add-on activates against a FortiGate 1800F-DC that already carries an active FortiCare Premium or Elite contract, and we can confirm country-level Secure RMA availability for your location before checkout. Delivery is electronic through a fully secured checkout.