Original price was: CAD$21,212.55.CAD$16,924.90Current price is: CAD$16,924.90.
A FortiGate 1801F running FortiCare Premium already gets one-hour response on critical issues, but a
data-center core firewall carrying that much traffic often can’t absorb even an hour of triage before
the SLA clock starts costing money. FC-10-F18F1-204-02-60 upgrades an existing FortiCare Premium
contract on the FortiGate 1801F to FortiCare Elite for five years, dropping critical-issue response to
15 minutes and adding the Elite device insights portal on top of the support tier you already own.
This SKU is an add-on, not a standalone support contract: it requires an active FortiCare Premium
subscription on the same FortiGate 1801F and layers Elite entitlements over the five-year term. Once
applied, the unit’s support profile moves from Premium to Elite for the length of that term —
covering the same appliance, not a fleet-wide upgrade.
| Applies to | Fortinet FortiGate 1801F |
| Upgrade path | FortiCare Premium → FortiCare Elite |
| Term | 5 years (60 months) |
| Prerequisite | Active FortiCare Premium on the same 1801F |
| Delivery | Electronic, worldwide |
The gap between the two tiers is concentrated in response time and visibility. State this SKU moves
the 1801F into the Elite column below:
| FortiCare Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Non-critical response | Next business day | Next business day | 2 business hours |
| 18-month extended LTS support | — | — | ✓ |
| Device insights & monitoring portal | — | — | ✓ |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Advanced Replacement | Advanced Replacement |
This fits sites where the FortiGate 1801F already sits behind a Premium contract but the business
case for a 15-minute SLA has grown — a colocation core switch to Elite, a payment-processing edge
firewall, or any deployment where an hour of downtime during a critical event is no longer acceptable.
The 5-year term suits organizations that have already committed to a long support runway on the 1801F
and want the upgrade to run the full length of it rather than renewing yearly.
Like all FortiCare services, this is a license key applied against the 1801F’s serial number through
the Fortinet support portal. There’s no hardware to ship: DataCenter360.ca issues the entitlement
electronically, typically same business day, to any country — the upgrade activates the moment
it’s registered against the unit.
We stock the FortiGate 1801F’s full FortiCare ladder, including the base Premium contract this
upgrade depends on and direct Elite purchases for new deployments, so if the prerequisite isn’t already
in place we can quote both in one order. As a Fortinet Select Partner, every activation ships with our
own support team on standby if the license doesn’t apply cleanly.
Yes. FC-10-F18F1-204-02-60 upgrades an existing FortiCare Premium contract to Elite; it isn’t a
standalone support license. If the 1801F only has Essential or no active FortiCare, buy Premium first or
purchase FortiCare Elite directly instead.
Critical-issue response drops from 1 hour to 15 minutes, non-critical response improves to 2
business hours, and Elite adds 18-month extended LTS support plus the device insights and monitoring
portal — none of which are included at the Premium tier.
Yes. FortiCare is a software entitlement tied to the appliance’s serial number, so
DataCenter360.ca delivers it electronically to any country — there’s no regional hardware
restriction on the license itself.
The 60-month upgrade term starts on activation and tracks the underlying FortiCare Premium
contract’s coverage window on the same device, so both the base service and the Elite upgrade should be
renewed together at expiry.
The upgrade SKU’s term should match the remaining coverage on the Premium contract it’s
layered over. If your Premium term and the desired Elite term don’t line up, contact DataCenter360.ca
and we’ll help align the renewal dates.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-1801F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F18F1-204-02-60 |
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