Fortinet FortiGate 1801F-DC FortiCare Elite Support, 1-Year (FC-10-D18F1-284-02-12)

A one-year FortiCare Elite term is how most DC-powered 1801F deployments start their support life: the fastest response tier Fortinet sells, tested for a full annual cycle before committing to a longer contract. The 1-Year FortiCare Elite Support license (FC-10-D18F1-284-02-12) puts the FortiGate 1801F-DC on 15-minute critical-issue response, a dedicated engineer team, and 18 months of extended end-of-engineering support for twelve months. It’s a subscription only, no hardware included, delivered electronically to any country.

What FortiCare Elite covers on the FortiGate 1801F-DC

Elite sits above Premium and Essential on both response speed and who handles the case:

• 15-minute response on critical issues, routed to Fortinet’s most experienced technical resources rather than a general support queue.
• 24x7x365 telephone and web support for critical and non-critical cases, with online support tools included for the full term.
• Advanced Replacement hardware RMA as the built-in service level, with Priority RMA (next-day or 4-hour) available as an add-on for faster hardware turnaround.
• 18-month Extended End-of-Engineering-Support (E-EoES) on long-term-supported (LTS) firmware, giving the 1801F-DC extra runway before a firmware branch ages out of engineering support.
• FortiCare Elite portal access, a device insights and monitoring view surfacing health and security recommendations, available only to Elite subscribers.

This is a per-device subscription. It doesn’t include FortiGuard security services (IPS, antivirus, web filtering, and similar) or FortiGate 1801F-DC hardware, both sold and renewed on their own SKUs.

FortiCare support tiers for the FortiGate 1801F-DC

Fortinet sells three FortiCare tiers against the same hardware. This SKU is the Elite tier at a one-year term:

Premium covers most standard deployments fine. Elite is worth the step up on hardware that can’t tolerate a slow response window, and a DC-powered 1801F is usually deployed exactly because it’s core infrastructure sitting in a facility built around DC power feeds.

Who buys the 1-year term

The -DC suffix marks this as the telco/hyperscale power variant of the 1800F, built for -48V DC racks in central offices, carrier data centers, and colocation cages. A one-year term is the default choice right after a purchase or a hardware refresh, when a team wants top-tier support locked in immediately but isn’t ready to commit budget to a multi-year contract, or wants renewal dates to stay lined up with an annual FortiGuard cycle.

Activation and delivery

The license is issued electronically and applied to the FortiGate 1801F-DC by serial number through the Fortinet support portal. Nothing ships; activation typically completes within a business day of purchase. A registered FortiGate 1801F-DC unit is required before the contract can be applied.

Buying from DataCenter360.ca

As an authorized Fortinet Select Partner, we process this FortiCare Elite license for buyers anywhere in the world since delivery is electronic and the -DC hardware variant doesn’t affect how the license activates. If you’re weighing this against the 3-year or 5-year term, or need the renewal date aligned to an existing contract, reach out before ordering and we’ll help you land on the right term.