Fortinet FortiGate 1801F-DC FortiCare Elite Support, 3-Year (FC-10-D18F1-284-02-36)

Three years is the middle ground on FortiCare Elite term length for the FortiGate 1801F-DC, and it’s the term most buyers pick when they want top-tier support locked in without committing to a full five-year cycle. The 3-Year FortiCare Elite Support license (FC-10-D18F1-284-02-36) puts a -48V DC-powered 1801F on Fortinet’s fastest response tier for three years: 15-minute critical-issue response, a dedicated technical team, and 18 months of extended end-of-engineering support layered on top of standard coverage. It’s a subscription only, no hardware included, delivered electronically to any country.

What FortiCare Elite covers on the FortiGate 1801F-DC

Elite sits above Premium and Essential on both response speed and who handles the case:

• 15-minute response on critical issues, routed to Fortinet’s most experienced technical resources rather than a general support queue.
• 24x7x365 telephone and web support for critical and non-critical cases, with online support tools included for the full three-year term.
• Advanced Replacement hardware RMA as the built-in service level, with Priority RMA (next-day or 4-hour) available as an add-on for faster hardware turnaround.
• 18-month Extended End-of-Engineering-Support (E-EoES) on long-term-supported (LTS) firmware, giving the 1801F-DC extra runway before a firmware branch ages out of engineering support.
• FortiCare Elite portal access, a device insights and monitoring view surfacing health and security recommendations, available only to Elite subscribers.

This is a per-device subscription. It doesn’t include FortiGuard security services (IPS, antivirus, web filtering, and similar) or FortiGate 1801F-DC hardware, both sold and renewed on their own SKUs.

FortiCare support tiers for the FortiGate 1801F-DC

Fortinet sells three FortiCare tiers against the same hardware. This SKU is the Elite tier at a three-year term:

Premium is enough for most standard deployments. Elite earns its keep on hardware that can’t absorb a slow response window, and a DC-powered 1801F is usually installed precisely because it’s core infrastructure in a facility that runs on DC feeds.

Who picks the 3-year term over 1 or 5

The -DC suffix marks this as the telco/hyperscale power variant of the 1800F, built for -48V DC racks in central offices, carrier data centers, and colocation cages. Three years syncs cleanly with a lot of common refresh and budget cycles: it’s long enough to skip an annual renewal chore, short enough to reassess pricing or move to a five-year term at the next hardware refresh instead of locking in the full five years up front.

Activation and delivery

The license is issued electronically and applied to the FortiGate 1801F-DC by serial number through the Fortinet support portal. Nothing ships; activation typically completes within a business day of purchase. A registered FortiGate 1801F-DC unit is required before the contract can be applied.

Buying from DataCenter360.ca

We sell this FortiCare Elite license as an authorized Fortinet Select Partner to buyers anywhere in the world, since delivery is electronic and the -DC hardware variant doesn’t change how the license activates. Need the 3-year term aligned to an existing FortiGuard or FortiCloud renewal date, or want to compare it against the 1-year and 5-year options before you commit? Reach out before ordering and we’ll help you pick the right term.