Original price was: CAD$8,010.40.CAD$6,391.28Current price is: CAD$6,391.28.
Upgrading a FortiGate-2201E from FortiCare Premium to FortiCare Elite drops critical-issue response from one hour to 15 minutes and adds the Elite device-insights portal, but the upgrade only applies on top of an active FortiCare Premium subscription. SKU FC-10-F22E1-204-02-36 covers that upgrade for 3 years on a single FortiGate-2201E, sold as a worldwide electronic license through DataCenter360.ca.
FC-10-F22E1-204-02-36 raises the support tier on an existing FortiGate-2201E deployment from FortiCare Premium to FortiCare Elite for a 3-year term. It does not replace or duplicate the Premium subscription already on the device; it layers Elite entitlements on top of it, so the underlying Premium license needs to stay valid for the upgrade to apply cleanly. Elite adds a 15-minute response window on critical issues (down from Premium’s 1 hour), 2-business-hour response on non-critical issues, 18-month Extended End-of-Engineering-Support on selected long-term-supported releases, and access to the FortiCare Elite proactive device-insights portal, which surfaces health and security recommendations for the appliance.
Fortinet sells FortiCare in three tiers. This SKU moves a FortiGate-2201E from the middle tier to the top one:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Non-critical response | Next business day | Next business day | 2 business hours |
| Telephone support | — | ✓ | ✓ |
| Hardware RMA | Return & Replace | Advanced Replacement | Advanced Replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Extended LTS support & Elite monitoring portal | — | — | ✓ |
This is the right pickup for teams running a FortiGate-2201E in a role where a one-hour SLA is no longer tight enough, typically a core data-center firewall, an internet edge appliance carrying most of an organization’s traffic, or any deployment where a production incident has real cost per minute. Security operations teams that already lean on Premium’s phone support but keep escalating tickets, or organizations that need the 18-month LTS extension to avoid a forced firmware jump mid-cycle, are also common buyers.
This is a service upgrade, not a physical shipment. After checkout DataCenter360.ca provisions the license against the FortiGate-2201E’s serial number in the Fortinet licensing system, and the upgrade appears in FortiCare/FortiCloud typically within one business day, no reboot or firmware change required. Delivery is electronic and available to any country; the appliance itself must already be licensed under FortiCare Premium for the upgrade to take effect.
Because this SKU only touches support SLA, it doesn’t cover FortiGuard security subscriptions (antivirus, IPS, web filtering, and so on). If a FortiGate-2201E still needs those services alongside better support, the UTP or Enterprise bundle for the same model rolls FortiGuard protections and FortiCare into one renewal date; buyers who only need faster ticket response and don’t want to change their FortiGuard coverage should stick with this standalone upgrade instead.
DataCenter360.ca provisions FortiCare tier changes directly against the serial number on file, confirms the upgrade with Fortinet before invoicing, and can flag term mismatches (Premium expiring before the Elite upgrade would end) before checkout rather than after. Support questions about an in-progress FortiGate-2201E deployment go straight to a partner engineer, not a ticket queue.
No. It upgrades the support tier on top of an active FortiCare Premium license for a FortiGate-2201E; Premium coverage needs to already be in place for the Elite upgrade to apply correctly.
Elite targets a 15-minute response on critical issues and 2 business hours on non-critical ones, versus Premium’s 1 hour and next-business-day response respectively.
Yes. FortiCare licensing is delivered electronically and DataCenter360.ca provisions it worldwide; only Fortinet hardware ships Canada-only.
They’re the same upgrade at different lengths. This is the 3-year term; 1-year (FC-10-F22E1-204-02-12) and 5-year (FC-10-F22E1-204-02-60) versions are also available for the FortiGate-2201E.
No, it only changes support SLA and RMA terms. FortiGuard security services (antivirus, IPS, web filtering) are separate licenses or come bundled in the UTP/Enterprise packages for the FortiGate-2201E.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-2201E |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-1000 to FG-4000 |
| MPN | FC-10-F22E1-204-02-36 |
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