Original price was: CAD$178.60.CAD$167.44Current price is: CAD$167.44.
United States (US) Authorized DistributorOperating a FortiGate 31G without any support contract leaves you without phone access, hardware replacement, or firmware security patches after the standard warranty period. FC-10-GT31G-284-02-12 adds one year of FortiCare Elite, Fortinet’s highest support tier, to keep a single FortiGate 31G fully covered. It is also the starting point for organizations evaluating Elite-level support before committing to a multi-year term.
FortiCare Elite provides the same coverage regardless of term length. The one-year version (FC-10-GT31G-284-02-12) gives you all Elite entitlements for 12 months:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
All of these benefits apply from the activation date through the 12-month term end date.
One-year terms appear most often in a few scenarios: organizations that synchronize all support contracts on an annual renewal cycle, IT teams piloting Elite support before moving to a three or five-year term, and businesses that acquired a FortiGate 31G mid-year and need a short-term contract to bridge to their standard renewal date. MSPs managing client renewals annually also stock one-year Elite contracts for flexibility.
After purchase at DataCenter360.ca, the Fortinet registration key is emailed within 0–1 business days. Activate it at support.fortinet.com to link the Elite entitlement to your FortiGate 31G serial number. The one-year term starts on the activation date, not the purchase date, so activate promptly after ordering.
FortiCare Elite is a support contract. If your FortiGate 31G also needs threat protection such as IPS, web filtering, or antivirus, those require a separate FortiGuard subscription. The FC-10-GT31G-950-02-12 UTP bundle or FC-10-GT31G-809-02-12 Enterprise bundle cover FortiGuard services at one year; they do not replace FortiCare. Both can run on the same device at the same time.
FortiCare licenses for the FortiGate 31G are available at DataCenter360.ca in all terms and tiers for immediate electronic delivery. If you are choosing between one, three, and five-year support terms, the per-year cost of the five-year contract is lower, but the one-year term offers flexibility when hardware plans are uncertain. Same-business-day fulfillment means your support coverage can be active today.
Yes. FortiCare Elite renewals are available as the same SKU (FC-10-GT31G-284-02-12) for another one-year term, or you can move to a three-year (FC-10-GT31G-284-02-36) or five-year (FC-10-GT31G-284-02-60) renewal at that time. Fortinet does not auto-renew; purchase a renewal before the expiry date to avoid a support gap.
The term starts on the date you activate the registration key at support.fortinet.com, not the purchase date. If you are co-terming with an existing contract on the device, contact Fortinet support at activation to align the end dates.
Yes. The coverage level (one-hour critical response, 24×7 phone, dedicated CSM, Extended LTS, Elite portal access) is identical regardless of term length. The only difference is duration. A five-year term is a better value per year; a one-year term offers more flexibility if hardware plans are uncertain.
No. FortiCare covers hardware defects and failures under normal operating conditions. Damage caused by accidents, power events outside Fortinet’s specifications, or theft is not covered. For physical damage or theft coverage, a separate equipment insurance policy applies.
FortiCare is Fortinet’s hardware support and SLA service, covering phone access, hardware replacement, and response time guarantees. FortiGuard is Fortinet’s threat intelligence subscription service, providing IPS signatures, web filter categories, antivirus updates, and application control databases. Both are separate subscriptions that run concurrently on the FortiGate 31G.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-284-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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