Original price was: CAD$893.02.CAD$720.18Current price is: CAD$720.18.
United States (US) Authorized DistributorFive years of FortiCare Elite means your FortiGate 31G branch firewall never sits on a lower support tier during its operational life. The FC-10-GT31G-284-02-60 locks in Fortinet’s top support level from activation through year five: a one-hour critical-issue response SLA, 24×7 phone access, a dedicated Customer Success Manager, and Extended Long-Term Support firmware releases. For branch offices where a downed firewall blocks all production traffic, this is the tier that gets engineers on the phone in 60 minutes.
FortiCare Elite sits above both Essential and Premium. The table below shows the key differences across Fortinet’s three support tiers. This product is the Elite tier:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
The dedicated Customer Success Manager (CSM) is a key Elite benefit: your CSM tracks your deployment, flags relevant firmware advisories, and connects you to Fortinet engineering when escalation is needed.
The FortiGate 31G is a compact branch appliance, but the branch it protects may have zero tolerance for downtime. Managed service providers maintaining SLAs for their clients, organizations in regulated industries (healthcare, finance, legal) where network outages carry compliance consequences, and multi-site operators who require consistent one-hour response coverage across all locations are typical buyers of Elite on smaller Fortinet appliances. A five-year term also suits hardware deployed for a fixed lifecycle rather than refreshed annually.
After purchase from DataCenter360.ca, you receive the Fortinet registration key by email within 0–1 business days. Activate it at support.fortinet.com against your registered FortiGate 31G serial number. FortiCare Elite takes effect immediately on activation, and your CSM will make initial contact within a few business days.
FortiCare Elite is a support and hardware-service contract. It does not activate FortiGuard security feeds such as IPS, application control, web filtering, or antivirus. If you need both priority support and active threat protection, pairing this Elite contract with a UTP or Enterprise FortiGuard bundle provides complete coverage. DataCenter360.ca stocks both; they can be purchased together or separately and run concurrently on the same device.
DataCenter360.ca is a Fortinet Select Partner with the FC-10-GT31G-284-02-60 available for immediate electronic delivery. For organizations planning a five-year deployment and wanting a single source for renewal, expansion licenses, and hardware, DataCenter360.ca covers the full lifecycle. Questions about compatibility or co-terming with existing contracts can be addressed before purchase.
FortiCare Elite is Fortinet’s highest support tier. On the FortiGate 31G, it provides 24×7 phone access, a one-hour initial response SLA for critical issues, same-or-next-business-day hardware replacement, Priority RMA eligibility, a dedicated Customer Success Manager, extended Long-Term Support firmware, and the Elite monitoring portal. The five-year version (FC-10-GT31G-284-02-60) covers all of this from activation through year five.
Premium provides 24×7 coverage and a four-hour critical response time. Elite cuts that to one hour and adds three features Premium does not include: a dedicated Customer Success Manager, Extended Long-Term Support firmware releases, and the Elite monitoring portal. Premium is a strong baseline; Elite is the tier for environments where a response time longer than one hour is not acceptable.
No. FortiCare Elite is a support contract covering hardware replacement, phone access, and SLA response times. FortiGuard services (IPS, web filtering, antivirus, application control) are separate subscription licenses, purchased independently or as part of a UTP or Enterprise bundle for the FortiGate 31G.
Priority RMA eligibility is unlocked at the Elite tier. It is purchased as a separate add-on SKU (FC-10-GT31G-210-02-xx) and can be co-termed with this Elite contract. Contact DataCenter360.ca for assistance co-terming both contracts to the same expiry date.
When FC-10-GT31G-284-02-60 expires, the FortiGate 31G reverts to no support coverage. Fortinet does not auto-renew; plan renewal before expiry to avoid a gap. DataCenter360.ca can issue a renewal quote 60 to 90 days before the expiry date. If you are bridging a hardware refresh, a one-year renewal (FC-10-GT31G-284-02-12) is also available.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-284-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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