Original price was: CAD$535.81.CAD$432.10Current price is: CAD$432.10.
United States (US) Authorized DistributorThree years aligns with the typical hardware refresh cycle for small branch appliances, making FC-10-GT31G-284-02-36 a practical way to cover a FortiGate 31G deployment at the Elite support level. You get Fortinet’s top-tier response guarantees, a dedicated Customer Success Manager, and Extended LTS access for the period your firewall is most actively in production, without committing to a five-year term on hardware that may be refreshed at the next budget cycle.
FortiCare has three tiers. This product delivers the Elite tier, the highest level Fortinet offers:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
Extended LTS is a practical benefit for the three-year term: if Fortinet drops a FortiOS version from standard support before three years are up, Elite holders continue to receive security patches and fixes for that release.
Managed service providers with client SLAs requiring documented one-hour response guarantees are the most common buyers. Regulated verticals including healthcare clinics, legal offices, and accounting firms with sensitive data behind the FortiGate 31G also benefit from the faster SLA and named CSM contact. A three-year term suits organizations that purchase hardware and matching support at the same time, aligning contract expiry to a planned hardware refresh date.
Orders placed through DataCenter360.ca are fulfilled electronically. The Fortinet registration key arrives by email within 0–1 business days. Log in at support.fortinet.com, attach the key to your FortiGate 31G serial number, and the Elite entitlement activates immediately. Your dedicated CSM will make contact within a few business days of activation.
FortiCare Elite provides hardware support and SLA-backed response times. It does not activate any FortiGuard threat intelligence feeds. If you need both Fortinet support and threat protection, pairing this Elite contract with a standalone UTP or Enterprise bundle (FC-10-GT31G-950 or FC-10-GT31G-809 series) gives you both dimensions on one platform. DataCenter360.ca stocks all FortiGate 31G licensing options.
DataCenter360.ca carries the full range of FortiGate 31G support and licensing options as a Fortinet Select Partner. The FC-10-GT31G-284-02-36 is stocked for same-day electronic fulfillment. If you are purchasing hardware alongside this license, or co-terming with an existing FortiGuard subscription already on the device, our team can help align the registration dates before you finalize the order.
FortiGate hardware ships with a standard one-year Fortinet hardware warranty. FortiCare Elite (any term) extends hardware replacement coverage and SLA-backed support beyond that warranty period. With FC-10-GT31G-284-02-36, your FortiGate 31G has Elite-level hardware replacement and support for three years from the activation date.
A Customer Success Manager is a named Fortinet resource assigned to Elite customers. Your CSM proactively monitors your contract status, alerts you to relevant firmware advisories, and serves as an internal Fortinet advocate if you need escalations. For branch deployments like the FortiGate 31G, having a CSM means you do not navigate Fortinet’s support queue from zero when a critical issue occurs.
Fortinet offers upgrade SKUs (code 204) that convert an active Premium contract to Elite for the remaining term. If you already have a three-year Premium contract on your FortiGate 31G, contact DataCenter360.ca about the upgrade path before purchasing a new standalone Elite contract to avoid paying for Premium-level coverage twice.
No. FortiCare covers support, SLA response, and hardware replacement. FortiGuard services (IPS, web filtering, antivirus, application control) require a separate subscription. The two are complementary and can be purchased and managed independently on the same FortiGate 31G.
Fortinet support contracts follow the serial number, not the physical unit. If your FortiGate 31G is replaced under an RMA, the replacement unit inherits the existing contract entitlement. You do not need to purchase a new license for the replacement device.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-284-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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