Fortinet FortiGate 31G FortiCare Premium Support, 1-Year (FC-10-GT31G-247-02-12)

Running a FortiGate 31G without a support contract means firmware updates stop at general availability, and any hardware failure becomes an unplanned expense. This 1-year FortiCare Premium subscription (FC-10-GT31G-247-02-12) keeps the firewall current, covered, and backed by 24/7 Fortinet TAC for the next 12 months.

What FortiCare Premium Covers

FortiCare Premium is Fortinet’s mid-tier support plan, sitting above Essential and below Elite. For the FortiGate 31G, it provides:

• 24/7 telephone and web-based technical support with 4-hour response on priority-1 issues
• Next-business-day hardware replacement if the appliance fails
• Full access to firmware releases, security patches, and new FortiOS features as they ship
• Access to the Fortinet support portal, knowledgebase, and security advisories

How FortiCare Tiers Compare

This product covers the Premium tier. The table below shows how Essential, Premium, and Elite differ for FortiGate-platform appliances.

Who Buys This

This 1-year term is a good fit for organizations on annual IT budgets, teams new to the FortiGate 31G that want flexibility before committing to a longer term, and sites adding a unit mid-year where the support end date needs to align with an existing contract. The annual cycle also makes it straightforward to step up to a higher tier or longer term at each renewal.

Activation and Delivery

This is an electronic license. After purchase, DataCenter360.ca delivers the license key to your email within 0 to 1 business days. You register it against the FortiGate 31G serial number through the Fortinet Support Portal, and coverage begins immediately on activation. No shipping, no customs, no waiting.

FortiCare Premium vs. the Bundle

If the FortiGate 31G is still running without a FortiGuard security subscription, consider the UTP or Enterprise bundle instead. The UTP bundle (FC-10-GT31G-950-02-12) adds IPS, application control, antivirus, web filtering, and FortiCare Premium in a single SKU for less than the sum of individual services. FortiCare Premium as a standalone makes the most sense when FortiGuard security services are already in place and only the TAC and RMA coverage needs to be renewed.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner and MSSP operating in Canada, with direct access to Fortinet’s licensing fulfillment pipeline. Orders placed during business hours typically arrive in your inbox the same day. You get the license documentation you need for audit purposes, and our team can verify your unit’s registration status or help with portal setup if needed.