Fortinet FortiGate 31G FortiCare Premium Support, 5-Year (FC-10-GT31G-247-02-60)

Some deployments run for five or more years without a platform refresh. If the FortiGate 31G is the long-term edge firewall at a given location, the 5-year FortiCare Premium (FC-10-GT31G-247-02-60) brings full TAC coverage for the life of the hardware cycle, with no renewal effort until year six. It is also the most cost-effective way to buy FortiCare Premium across the three available terms.

What FortiCare Premium Covers

FortiCare Premium sits above Essential and below Elite in Fortinet’s support tier structure. The 5-year contract provides the full Premium feature set without interruption:

• 24/7 telephone and web-based technical support, with a 4-hour initial response for priority-1 issues
• Next-business-day hardware replacement if the FortiGate 31G appliance fails
• All firmware releases, security patches, and FortiOS feature updates during the contract term
• Fortinet support portal access, knowledgebase, and security advisory notifications

How FortiCare Tiers Compare

This product is the Premium tier. The table below shows the differences between all three tiers for FortiGate-platform appliances.

Who Buys the 5-Year Term

Five-year FortiCare makes sense for branch office firewalls with a predictable replacement timeline, managed service providers that align customer support contracts to hardware lifecycle agreements, and government or regulated organizations that prefer long-term software procurement. The 5-year per-year cost is measurably lower than three consecutive 1-year renewals and has less administrative overhead than the 3-year term stacked against a further 2-year extension.

Activation and Delivery

This is a digital license. After purchase, DataCenter360.ca delivers the license key by email within 0 to 1 business days. You register it through the Fortinet Support Portal against the FortiGate 31G serial number, and the full 5-year coverage begins at activation. There is no physical component and no customs process.

FortiCare Premium vs. the Bundle

The UTP bundle (FC-10-GT31G-950-02-60) adds IPS, antivirus, application control, web filtering, and FortiCare Premium together over 5 years. If FortiGuard security services are already licensed and current, the standalone FortiCare Premium is the appropriate renewal: it extends TAC and hardware coverage without duplicating FortiGuard entitlements already in place.

Buying from DataCenter360.ca

Orders placed with DataCenter360.ca go through Fortinet’s licensing fulfillment platform directly. Five-year license keys clear the same day as shorter-term SKUs. The license documentation package includes the registration confirmation and product entitlement record for asset tracking. DataCenter360.ca is a Fortinet Select Partner and can verify the support entitlement status on your FortiGate 31G before purchase if needed.