Fortinet FortiGate 31G FortiCare Premium Support, 3-Year (FC-10-GT31G-247-02-36)

Renewing support every 12 months adds administrative overhead and creates gaps if a renewal slips past the expiry date. The 3-year FortiCare Premium for the FortiGate 31G (FC-10-GT31G-247-02-36) locks in TAC access, next-business-day hardware replacement, and firmware updates for three years in a single purchase, with no annual renewal to track.

What FortiCare Premium Covers

FortiCare Premium is the mid-tier Fortinet support plan, above Essential and below Elite. Over the 3-year term, the FortiGate 31G receives:

• 24/7 telephone and web-based technical support, with 4-hour response on priority-1 issues
• Next-business-day hardware replacement for appliance failures
• Full firmware access: every FortiOS release, security patch, and feature update that Fortinet ships during the contract period
• Fortinet support portal access, including technical documentation and security advisories

How FortiCare Tiers Compare

This product is the Premium tier. The comparison below covers all three tiers for FortiGate-platform appliances.

Who Benefits from a 3-Year Term

The 3-year commitment works well for branch offices and remote sites where the FortiGate 31G is the long-term edge firewall. It is also a practical choice for organizations with a procurement cycle that favors multi-year software commitments, and for managed service providers that want support aligned across a customer’s full hardware lifecycle. The per-year cost of the 3-year term is lower than purchasing three consecutive 1-year renewals.

Activation and Delivery

Delivery is entirely electronic. DataCenter360.ca sends the license key to your email within 0 to 1 business days of purchase. You activate it through the Fortinet Support Portal by linking the key to the FortiGate 31G serial number. The full 3-year coverage period starts at activation, with no service interruption if the previous contract has lapsed.

FortiCare Premium vs. a Bundle

If FortiGuard security subscriptions (IPS, antivirus, web filtering) are not yet in place for the FortiGate 31G, the UTP bundle (FC-10-GT31G-950-02-36) bundles those services with FortiCare Premium in a single SKU. The standalone FortiCare Premium is the right choice when FortiGuard services are current and only TAC and RMA coverage needs to be extended or renewed.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with direct access to Fortinet’s licensing platform. Multi-year SKUs such as this one are fulfilled the same day as single-year renewals. Purchase orders are accepted for government and enterprise accounts, and the license documentation provided works for audit and asset management records. The team can also check registration status on your 31G unit before you buy.