Fortinet FortiGate 31G Next-Day Priority RMA, 1-Year (FC-10-GT31G-210-02-12)

Branch offices running a single FortiGate 31G as their edge firewall don’t have a hot spare waiting in the rack. When hardware fails, the timeline for replacement matters. Standard FortiCare Premium and Elite already include next-business-day advanced replacement, but that window excludes weekends and holidays. The FC-10-GT31G-210-02-12 changes that calculation: Fortinet ships a replacement FortiGate 31G by courier so it arrives the next calendar day, regardless of when the failure occurs.

What This Service Covers

This is the Next Calendar Day Delivery Priority RMA add-on for the FortiGate 31G, covering a one-year period. When a hardware failure is confirmed, Fortinet dispatches a replacement unit that arrives the following calendar day via courier. The service covers weekends and holidays, which is the primary distinction from the standard next-business-day RMA already included with FortiCare Premium and Elite. No replacement hardware is included in this purchase; this subscription simply upgrades your RMA response speed.

A valid FortiCare Premium or FortiCare Elite contract on the same FortiGate 31G device is required. This service is not compatible with FortiCare Essential.

Who Should Consider This

Any site that runs the FortiGate 31G as its sole internet gateway, without a failover or redundant path, should weigh this add-on seriously. A Saturday hardware failure resolved by Tuesday standard RMA means four days of exposure. An e-commerce operation, a distributed retail location, or a managed service provider supporting a client site all have reasons to close that gap. Teams operating under contractual uptime obligations may find that next-calendar-day replacement is a requirement, not a preference.

If a four-hour window is needed, see FC-10-GT31G-211-02-12 (4-Hour Hardware Delivery Priority RMA). For environments where data security restricts returning the defective unit, the Secure RMA option (FC-10-GT31G-301-02-12) is available instead.

Activation and Delivery

DataCenter360.ca delivers your registration key electronically within 0–1 business days of order confirmation. Activate it through the Fortinet Support Portal (support.fortinet.com) under the same device serial number as your existing FortiCare contract. Once registered, the Priority RMA entitlement is active immediately. No hardware ships at purchase time; the service is purely a support entitlement.

FortiCare Support Tiers at a Glance

Priority RMA is available only as an add-on to FortiCare Premium or Elite. Here is how the base FortiCare tiers compare for the FortiGate 31G:

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP. We stock the full FortiGate 31G service catalog and process license orders quickly, typically delivering registration keys within the same business day. Every order is backed by official Fortinet partner support, so there is no third-party grey market risk. If you want to compare terms or add this service alongside a new hardware purchase, our team can quote the bundle directly. Orders arrive with genuine Fortinet entitlements ready to activate on your existing device.