Fortinet FortiGate 31G 4-Hour Priority RMA, 1-Year (FC-10-GT31G-211-02-12)

Not every deployment is planned years in advance. When budget cycles are annual, when a FortiGate 31G has been added to fill a short-term gap, or when a team wants to evaluate a support tier before committing long-term, the 1-Year 4-Hour Priority RMA (FC-10-GT31G-211-02-12) provides Fortinet’s fastest on-site courier response without requiring a multi-year agreement.

What the 4-Hour Priority RMA Covers

This license add-on sits on top of an active FortiCare Premium or Elite contract on the FortiGate 31G and upgrades the included Advanced Replacement to a four-hour on-site courier response. Coverage runs 365 days a year and includes statutory holidays. FortiCare Essential does not qualify for this service. The table below shows how Priority RMA availability differs across FortiCare tiers for the FortiGate 31G.

Who Needs This Service

Annual service commitments are common in organizations with fiscal-year budget controls, public-sector procurement rules that cap multi-year service spend, or teams that assess hardware decisions each year before renewal. The 1-year Priority RMA is also a practical entry point for pilot deployments: a FortiGate 31G brought in to test branch-office support workflows at the highest SLA level before a broader rollout is approved.

Activation and Delivery

License only, delivered electronically. After purchase, DataCenter360.ca sends registration credentials by email within the same business day. You log into the Fortinet Support Portal, attach the license to the FortiGate 31G serial number, and link it to the active Premium or Elite contract. The one-year coverage term starts from that activation date.

One Service vs a Full Bundle

For a FortiGate 31G without FortiCare, starting with a 1-year UTP or Enterprise bundle gives you Premium support and FortiGuard security services together, and this 4-Hour Priority RMA becomes an optional add-on from that point. If Premium is already active and you want the top-tier courier SLA for the current year, FC-10-GT31G-211-02-12 is the single purchase that adds it.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP. For organizations working within annual purchase-order cycles, buying through a channel partner like DataCenter360.ca means FortiCare and Priority RMA procurement can be combined on a single order without separate vendor relationships. Electronic delivery is confirmed within the same business day of purchase.