Fortinet FortiGate 31G 4-Hour Priority RMA, 5-Year (FC-10-GT31G-211-02-60)

Five years spans the active service lifecycle for most FortiGate 31G deployments. Pairing that hardware cycle with the 5-Year 4-Hour Priority RMA (FC-10-GT31G-211-02-60) means replacement support is set from day one through the last active year, with no mid-cycle gaps to manage. The four-hour response covers every day of the calendar year, including weekends and public holidays.

What the 4-Hour Priority RMA Covers

This add-on upgrades the standard Advanced Replacement included with FortiCare Premium and Elite on the FortiGate 31G to a four-hour on-site courier response. The response window runs from exchange confirmation, not from the initial service call, and is active 365 days a year. FortiCare Essential contracts are not eligible. The table below compares RMA capabilities across FortiCare tiers for the FortiGate 31G.

Who Needs This Service

This SKU suits organizations where the FortiGate 31G protects traffic that cannot wait for a next-business-day swap: retail locations with single-appliance connectivity, healthcare facilities with real-time diagnostic dependencies, or branch offices where a firewall failure shuts down access to central applications. The five-year term is particularly practical when hardware is deployed on a CapEx budget that spans a full refresh cycle, allowing the RMA and FortiCare contracts to stay aligned without annual renegotiation.

Activation and Delivery

This is a license-only purchase. No hardware ships. After purchase, DataCenter360.ca delivers activation credentials by email within the same business day. You apply the license in the Fortinet Support Portal by linking it to the FortiCare Premium or Elite contract registered to the FortiGate 31G serial number. Coverage starts on the activation date, and the five-year term runs continuously from that point.

One Service vs a Full Bundle

For a FortiGate 31G not yet under FortiCare, a UTP or Enterprise subscription bundle includes Premium support from the start, which makes the device immediately eligible for this Priority RMA add-on. If FortiCare Premium is already active on an existing device, FC-10-GT31G-211-02-60 is the most direct way to extend the hardware replacement SLA to match the full service horizon without restructuring any existing subscription.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner and MSSP with inventory across the full FortiGate 31G support catalog. Purchasing the 5-year 4-Hour Priority RMA here consolidates FortiCare and Priority RMA procurement into one source, simplifying purchase orders and renewal tracking. All licenses are delivered electronically and sourced through Fortinet’s official partner channel.