Fortinet FortiGate 31G 4-Hour Priority RMA, 3-Year (FC-10-GT31G-211-02-36)

A three-year service commitment aligns with two common IT planning cycles: the standard operating-lease schedule for branch hardware, and the typical capital-approval window in public-sector and education environments. The FortiGate 31G 3-Year 4-Hour Priority RMA (FC-10-GT31G-211-02-36) locks in Fortinet’s fastest courier replacement response for exactly that window, with no annual renewal decision in between.

What the 4-Hour Priority RMA Covers

This service adds four-hour on-site courier replacement to the Advanced Replacement already included with FortiCare Premium and Elite on the FortiGate 31G. The four-hour clock starts from exchange confirmation, not from the initial service call. Weekends and statutory holidays are included in the coverage window. FortiCare Essential does not qualify for Priority RMA. The comparison below shows Priority RMA eligibility by FortiCare tier.

Who Needs This Service

Sites running the FortiGate 31G as a primary connectivity or security appliance in time-sensitive environments are the core audience: a retail point-of-sale chain with branch locations, a distributed manufacturer with remote plant floors tied to central control systems, or a healthcare clinic where network downtime affects patient-facing applications. Three years is a practical fit when the hardware is mid-lifecycle, or when the organization plans infrastructure in three-year cycles without committing to a five-year horizon.

Activation and Delivery

This is a license-only purchase. No hardware ships. DataCenter360.ca sends activation details by email within the same business day of purchase. Activation happens in the Fortinet Support Portal, where you register the Priority RMA against the FortiGate 31G serial number and link it to an active FortiCare Premium or Elite contract. The three-year term starts on the activation date.

One Service vs a Full Bundle

A fresh FortiGate 31G deployment with a 3-year UTP or Enterprise bundle already brings FortiCare Premium to the table, so the device qualifies for this add-on from day one. For an existing device with Premium already active, FC-10-GT31G-211-02-36 is the precise add-on that accelerates the hardware replacement SLA to four hours without altering the underlying support contract.

Buying from DataCenter360.ca

DataCenter360.ca stocks the full FortiGate 31G RMA and support catalog as an authorized Fortinet Select Partner and MSSP. If you are building a multi-year support stack for the 31G, the team can help align term lengths across FortiCare and Priority RMA SKUs so renewal dates line up and coverage stays continuous. All licenses are delivered electronically through Fortinet’s official partner channel.