Original price was: CAD$35.76.CAD$33.51Current price is: CAD$33.51.
United States (US) Authorized DistributorWhen a FortiGate 31G is already running FortiCare Premium, the four-hour critical-response SLA covers most situations. But for deployments where a one-hour response guarantee is required, such as a hub firewall at a smaller regional office or a device supporting a compliance-sensitive workload, the FC-10-GT31G-204-02-12 closes that gap without replacing the existing Premium contract. This one-year upgrade adds only the delta entitlements that separate Elite from Premium, at a lower cost than purchasing a full Elite contract from scratch.
This is a delta upgrade. It sits on top of an active FortiCare Premium contract and does not replace it. Once activated, the FortiGate 31G carries Elite-tier coverage for the one-year upgrade term:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
After activation, the 24×7 phone access and hardware replacement from Premium remain in effect. This upgrade adds the one-hour SLA, dedicated CSM contact, Extended LTS, and access to the Elite monitoring portal on top of existing coverage.
The one-year term is the right fit when FortiCare Premium was originally purchased for a shorter period and Elite support is needed for the remaining coverage window. It also works well for IT teams evaluating whether Elite support is worth the additional investment before committing to a three or five-year upgrade at renewal. Some organizations also use one-year upgrades to align a device to an existing annual support renewal cycle that was set up before Elite was available.
After ordering at DataCenter360.ca, the Fortinet license key is delivered electronically within 0 to 1 business days. Register it at support.fortinet.com alongside the active Premium contract on the FortiGate 31G. Fortinet will recognize the Premium entitlement and apply the Elite delta for the one-year upgrade term. The term begins on the activation date; activate promptly to avoid any gap in Elite coverage.
If FortiCare Premium was purchased as a three or five-year contract, the matching upgrade term is usually a better fit than three annual one-year upgrades. FC-10-GT31G-204-02-36 (3-year) and FC-10-GT31G-204-02-60 (5-year) both provide the same Elite entitlements for a lower per-year cost. The one-year FC-10-GT31G-204-02-12 makes sense when a shorter remaining contract period is being bridged, or when flexibility is the priority.
DataCenter360.ca carries FortiGate 31G FortiCare upgrade licenses across all terms and tiers. Orders ship electronically within one business day. If you are unsure which term to pair with your existing Premium contract end date, contact DataCenter360.ca before ordering to confirm the best match.
Yes. FC-10-GT31G-204-02-12 is a delta upgrade from Premium to Elite. You must have an active FortiCare Premium subscription on the FortiGate 31G before this key can be activated. Fortinet verifies the Premium entitlement during registration. If you do not have Premium active, consider purchasing FC-10-GT31G-284-02-12, which is a full one-year Elite contract rather than an upgrade.
When a Severity 1 (critical) case is opened with Fortinet TAC, Elite-tier customers receive an initial response from a support engineer within one hour, compared to four hours under Premium and next business day under Essential. This SLA applies 24 hours a day, 7 days a week. It does not guarantee resolution within one hour, only the first contact from TAC.
Yes. At the end of the one-year upgrade term, you can purchase FC-10-GT31G-204-02-36 or FC-10-GT31G-204-02-60 for a three or five-year upgrade renewal, provided FortiCare Premium is still active on the device. Alternatively, purchase a full Elite renewal using FC-10-GT31G-284-02-12.
It does not need to match exactly, but misaligned terms create a planning headache at renewal. If your Premium contract has 18 months remaining, a one-year upgrade runs to 12 months of that 18-month window, leaving the last 6 months at Premium only. Aligning upgrade and Premium terms at the next renewal cycle simplifies ongoing support management.
The support entitlements at the Elite tier are the same either way. The difference is in the purchase path and cost. FC-10-GT31G-204-02-12 is priced as an upgrade (delta) over Premium, so it is less expensive than FC-10-GT31G-284-02-12, which is a standalone Elite contract with no Premium prerequisite. The upgrade path only makes sense if FortiCare Premium is already active on the device.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-204-02-12 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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