Original price was: CAD$107.16.CAD$100.46Current price is: CAD$100.46.
United States (US) Authorized DistributorThe FC-10-GT31G-204-02-36 upgrades an active FortiCare Premium contract on the FortiGate 31G to the Elite tier for three years. For a branch deployment purchased with a matching three-year Premium contract, this upgrade closes the gap to Elite at the most practical term length, adding the one-hour critical-issue response SLA, dedicated Customer Success Manager, and Extended LTS access without replacing the Premium entitlement already in place.
This is a delta upgrade from Premium to Elite. It requires an active FortiCare Premium on the same device. Once activated, the FortiGate 31G moves to Elite for the three-year upgrade term:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
The three-year term is the most common pairing with hardware that was purchased alongside a three-year Premium contract at initial deployment, aligning both to the same expiry date.
Organizations that deployed a FortiGate 31G with a three-year FortiCare Premium contract and have since taken on higher-uptime commitments are the primary users of this SKU. MSPs servicing clients in regulated industries, offices running critical business systems through a branch FortiGate 31G, and IT teams that want a dedicated Fortinet CSM contact without purchasing a full standalone Elite contract all benefit from the upgrade path at matching term length.
FC-10-GT31G-204-02-36 is fulfilled electronically from DataCenter360.ca within 0–1 business days of purchase. You receive a Fortinet registration key by email and activate it at support.fortinet.com against the same FortiGate 31G serial number as your existing Premium contract. Fortinet validates the Premium prerequisite at registration; the Elite upgrade activates immediately if Premium is confirmed active.
If your FortiGate 31G does not have FortiCare Premium active, the correct SKU is FC-10-GT31G-284-02-36 (standalone three-year Elite). The upgrade (204 series) is only valid on top of an active Premium entitlement. The upgrade is typically less expensive because it does not duplicate the Premium-level features already in place. If you are unsure which SKU applies, contact DataCenter360.ca before ordering.
DataCenter360.ca stocks both FortiCare standalone and upgrade SKUs for the FortiGate 31G for immediate electronic delivery, as a Fortinet Select Partner. The FC-10-GT31G-204-02-36 is a common pairing with three-year hardware purchases. If you are co-purchasing it with a three-year Premium contract and new hardware, our team can provide a co-termed quote that aligns all contracts to a single expiry date, simplifying annual renewal management.
Yes, in terms of Elite-tier benefits. Once FC-10-GT31G-204-02-36 is active on a device with valid Premium, the FortiGate 31G has full Elite entitlements: one-hour critical response, dedicated CSM, Extended LTS, and Elite portal access. The difference is that the upgrade requires Premium as a prerequisite; the standalone contract (FC-10-GT31G-284-02-36) does not.
Ideally, the Premium contract and the upgrade should share matching terms. If your Premium contract expires before the three-year upgrade window ends, the Elite upgrade entitlement may lapse. Co-terming both contracts at the same time is the cleanest approach. DataCenter360.ca can assist with co-term quotes when you purchase both simultaneously.
Yes, and this is the most common use case. Many customers purchase a three-year FortiCare Premium contract and this three-year upgrade together to arrive at Elite-level coverage from day one, with both contracts aligned to the same expiry date. Contact DataCenter360.ca to bundle both in a single order.
The FC-10-GT31G-204-02-36 is specifically for the FortiGate 31G. Fortinet’s upgrade SKUs are model-specific: GT31G in the SKU references the FortiGate 31G product code. For other FortiGate models, the equivalent upgrade SKU uses that model’s product code in the same position.
No. FortiCare and FortiGuard are separate subscription tracks. FortiCare Elite covers hardware support, SLA response times, and the dedicated CSM. FortiGuard services (IPS, web filtering, antivirus, DNS filtering, application control) are purchased independently or as part of UTP or Enterprise bundles for the FortiGate 31G.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-204-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
Sorry, no reviews match your current selections
