Original price was: CAD$178.78.CAD$167.60Current price is: CAD$167.60.
United States (US) Authorized DistributorIf the FortiGate 31G already has FortiCare Premium active, the FC-10-GT31G-204-02-60 closes the gap to Elite without purchasing a full replacement contract. Over five years, this upgrade adds the one-hour critical response SLA, a dedicated Customer Success Manager, and Extended Long-Term Support access, converting your existing Premium coverage to Elite for the same period. It is the cost-effective path to the top support tier when you are already part of the way there.
This SKU is a delta upgrade. It does not replace FortiCare Premium; it extends it to Elite. The table below shows what changes when you activate FC-10-GT31G-204-02-60:
| Support Feature | Essential | Premium | Elite |
|---|---|---|---|
| Critical-issue initial response | Next business day | 4 hours | 1 hour |
| Phone support coverage | 8×5 business hours | 24×7 | 24×7 |
| Hardware replacement | Next business day | Same or next business day | Same or next business day |
| Priority RMA eligibility | — | — | ✓ |
| Firmware access & support portal | ✓ | ✓ | ✓ |
| Extended LTS & Elite monitoring portal | — | — | ✓ |
After activation, your FortiGate 31G is at the Elite tier for the five-year upgrade period. The 24×7 phone access and hardware replacement you already have from Premium remain in place; this contract adds the Elite-specific entitlements on top.
Organizations that purchased FortiCare Premium at initial deployment and have since taken on higher-availability requirements are the natural buyers of this upgrade. An MSP that signed a tighter SLA with a client, a growing branch office whose traffic now carries production-critical systems, or a company that recently came under compliance requirements citing response time documentation are examples where upgrading the existing Premium contract makes more sense than buying a full new Elite contract.
This upgrade requires an active FortiCare Premium contract on the FortiGate 31G at the time of activation. After purchasing FC-10-GT31G-204-02-60 from DataCenter360.ca, you receive the registration key by email within 0–1 business days. Activate it at support.fortinet.com on the same device as your Premium contract. The Elite upgrade and the underlying Premium contract must share the same serial number; Fortinet’s portal validates this at registration.
If you are starting fresh with no existing Premium contract, buy FC-10-GT31G-284-02-60 (the standalone five-year Elite). The upgrade SKU (204 series) only activates on top of a valid Premium contract. If your existing Premium contract expires before the end of this five-year upgrade window, contact DataCenter360.ca before purchasing to confirm term alignment. The most common scenario is co-purchasing Premium and this upgrade at the same time, covering the device with Elite from day one.
DataCenter360.ca carries the complete FortiGate 31G licensing catalog as a Fortinet Select Partner, including both standalone Elite contracts and Premium-to-Elite upgrades at all term lengths. If you need to confirm your existing contract term before purchasing this upgrade, or want to co-term both contracts to the same expiry, our support team can assist before you finalize the order. Electronic delivery is standard on all FortiCare licenses.
Yes. The FC-10-GT31G-204-02-60 is a delta upgrade that converts an existing Premium entitlement to Elite. If your FortiGate 31G does not have an active FortiCare Premium contract, this SKU will not activate. Purchase FC-10-GT31G-284-02-60 instead, which is the standalone five-year Elite contract with no Premium prerequisite.
Buying the upgrade (204 series) adds Elite features on top of an existing Premium contract. The Premium contract remains active; the upgrade layers Elite benefits over it. Buying a standalone Elite contract (284 series) does not require Premium and provides a fresh Elite entitlement. Cost-wise, the upgrade is typically less expensive because you are not paying twice for the Premium-level features you already have.
This is a five-year upgrade (term code 60 = 60 months). The Elite entitlement is active for five years from the activation date at support.fortinet.com. Your underlying FortiCare Premium contract must remain valid for this upgrade to apply; if Premium expires before the five-year window ends, contact Fortinet support.
Yes. Priority RMA eligibility is unlocked at the Elite tier. Once this upgrade is active, you can purchase the Priority RMA add-on for the FortiGate 31G (FC-10-GT31G-210-02-xx) to add same or next-business-day advance hardware replacement. Contact DataCenter360.ca for co-terming assistance.
No. FortiCare and FortiGuard are separate subscription tracks managed independently. Upgrading from Premium to Elite on the FortiCare side does not change, extend, or modify any FortiGuard subscriptions running on the same FortiGate 31G.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-31G |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-10 to FG-100 |
| MPN | FC-10-GT31G-204-02-60 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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