Fortinet FortiGate 31G FortiCare Essential, 3-Year (FC-10-GT31G-314-02-36)

SKU: FC-10-GT31G-314-02-36

Original price was: CAD$321.80.Current price is: CAD$259.51.

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The FortiGate 31G FortiCare Essential, 3-Year (FC-10-GT31G-314-02-36) provides three years of firmware updates, web portal support, and next-business-day RMA for the FortiGate 31G. Worldwide electronic delivery.
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Product description

Three years of FortiCare Essential keeps the FortiGate 31G under Fortinet support coverage through a typical mid-term refresh window. FC-10-GT31G-314-02-36 provides firmware access, web portal support, and next-business-day RMA, freeing your team from managing back-to-back annual renewal purchases for the 128 GB SSD-equipped appliance.

What FortiCare Essential Covers

FortiCare Essential is Fortinet’s base support tier. For the 314 platform, this subscription provides:

  • Firmware and software updates for the covered appliance
  • Security advisory notifications and patches
  • Web portal and ticket-based technical support
  • Next-business-day advance-ship hardware replacement (RMA)
  • Access to Fortinet’s support portal, tools, and knowledge base

FortiCare Tier Comparison

This subscription provides Essential tier coverage. The table below shows how Essential compares to Premium and Elite for FortiGate appliances.

Essential Premium Elite
Critical issue response Next business day 4 hours 15 minutes
Telephone support
Hardware RMA replacement NBD advance ship 4-hr advance ship 4-hr advance ship
Priority RMA add-on eligibility
Firmware updates & support portal
Extended LTS support & Elite monitoring portal

Who Buys This Subscription

FortiCare Essential suits teams that need guaranteed firmware access and an RMA safety net, but do not require Fortinet TAC telephone support. It is also the right baseline for organizations that manage their own security posture and are running FortiGate hardware without an active FortiGuard subscription. IT teams at cost-conscious SMBs and branch office administrators frequently use Essential-tier coverage to maintain appliance lifecycle compliance without the cost of a full bundle.

Activation and Delivery

This subscription is delivered electronically. No hardware ships. After your order is processed, you receive a Fortinet registration key by email. To activate, log into the Fortinet Support Portal at support.fortinet.com, navigate to Asset Management, and register the key against your appliance’s serial number. The coverage period starts at the time of registration. Delivery from DataCenter360.ca typically takes 0 to 1 business days.

FortiCare Essential vs a FortiGuard Bundle

FortiCare Essential and a FortiGuard subscription bundle serve different needs. The UTP bundle (FC-10-314-950-02-xx) includes FortiCare Premium support plus seven FortiGuard security services — IPS, Web Filtering, Application Control, Anti-Malware, Antispam, FortiSandbox Cloud, and Mobile Security. If your FortiGate is actively inspecting traffic and enforcing security policy, the bundle delivers more value per dollar. FortiCare Essential alone is appropriate when the hardware needs to stay under support contract but no active FortiGuard threat intelligence is required for the current deployment.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying FortiCare subscriptions with worldwide electronic delivery. The 3-Year Essential for the FortiGate 31G is a straightforward purchase: processed quickly, with the activation key delivered to your inbox within one business day. If your deployment is longer-term, the 5-Year Essential is also available from the same authorized source.

What does FC-10-GT31G-314-02-36 include?

Three years of FortiCare Essential for the FortiGate 31G: firmware and software updates, web portal support, and next-business-day advance-ship hardware replacement through the full term.

Can I add telephone support to FortiCare Essential?

Telephone support is a Premium-tier feature and cannot be added to Essential. To get 24×7 phone access to Fortinet TAC, purchase FortiCare Premium for the 31G (FC-10-GT31G-247 SKUs).

Is this subscription available for new deployments or only for renewals?

Both. This subscription can be applied to new FortiGate 31G deployments that ship without an active support contract, as well as to existing units whose coverage has lapsed or is expiring.

What is the difference between Essential and Premium RMA service?

Essential provides next-business-day advance-ship replacement. Premium enables 4-hour advance ship and opens eligibility to add a Priority/Improved RMA subscription (FC-10-GT31G-210 SKUs). If same-day or rapid replacement is a business requirement, Premium or a Priority RMA add-on is the better fit.

How is the subscription registered after purchase?

After purchase, you receive a license key electronically. Log into support.fortinet.com, navigate to Asset Management, and register the key against your FortiGate 31G’s serial number. Coverage starts from the registration date.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-31G

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-GT31G-314-02-36

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