Fortinet FortiGate 400E-BYPASS 4-Hour Onsite Engineer Priority RMA, 1-Year (FC-10-F4HBE-212-02-12)

When a FortiGate 400E-BYPASS goes down in a live network environment, every minute of downtime carries real cost. This 1-Year Priority RMA subscription (FC-10-F4HBE-212-02-12) delivers Fortinet’s most hands-on hardware recovery option: a replacement unit couriered to your site within four hours, with a certified engineer arriving to rack it, cable it, and remove the defective appliance. No waiting for an overnight shipment, no scrambling internal IT staff on a weekend call.

What the 4-Hour Onsite Engineer Priority RMA Covers

This is Fortinet’s Priority RMA code 212: the four-hour courier delivery paired with on-site engineer support. It is an add-on to an active FortiCare Premium or FortiCare Elite per-device contract and is not available with FortiCare Essential. The table below shows how it fits across the three FortiCare service tiers.

Who Needs This Service Level

The FortiGate 400E-BYPASS serves mid-to-large enterprise campuses and data center edges. It carries 32 Gbps of firewall throughput, 16 hardware bypass port pairs for fail-open continuity, and NP6Lite acceleration for IPS and threat protection. Organizations running the 400E-BYPASS in an inline inspection role often rely on those bypass pairs to keep traffic flowing during a fault, but a bypass state is not a secured state. Restoring full inspection capability quickly matters.

This Priority RMA tier suits:

• Enterprises with strict uptime SLAs where next-business-day replacement is too slow
• Campus perimeters or colocation deployments with limited on-site technical staff
• Network operations teams that need Fortinet to handle the physical swap, not just ship a box
• High-availability pairs where rapid unit restoration maintains the desired redundancy level

How It Works: Activation and Delivery

After purchase, register the subscription in the Fortinet Support Portal and attach it to the FortiGate 400E-BYPASS serial number. The contract activates immediately and runs for 12 months from the registration date. No hardware ships at activation.

When you open an RMA case and Fortinet confirms the exchange, a replacement appliance departs for your site by courier, targeting a four-hour delivery window. A field engineer travels separately, racks and cables the replacement, performs the initial bring-up handoff, and returns the defective unit. Coverage includes weekends and holidays at the same response commitment. Electronic delivery of the subscription key: 0 to 1 business days after payment clears.

Priority RMA Compared to Standard Support

Standard FortiCare Premium and Elite contracts include next-business-day Advanced Replacement: Fortinet ships the replacement the next business day before receiving the faulty device. That covers most situations, but a Friday-afternoon failure with a Monday delivery window can mean a weekend of degraded coverage on a critical device.

Priority RMA code 212 closes that gap. The four-hour courier commitment applies any day of the week, and the on-site engineer removes the need to coordinate internal hands for the physical swap. For a device as central to the network edge as the 400E-BYPASS, that difference is concrete, not marginal.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner serving customers worldwide on electronic licenses and services. This subscription ships electronically: you receive the license key by email within 0 to 1 business days of payment, with no freight cost or delay. For multi-year planning, the same 4-Hour Onsite Engineer Priority RMA is available in 3-Year and 5-Year terms at volume pricing.