Fortinet FortiGate 400E-BYPASS 4-Hour Onsite Priority RMA, 3-Year (FC-10-F4HBE-212-02-36)

When a FortiGate 400E-BYPASS fails on a live network path, every minute without a running appliance is a gap in your security posture. This 3-year service attaches Fortinet’s highest-tier Priority RMA option to that appliance — a 4-Hour Courier with On-Site Engineer — so a qualified technician arrives on-site with a replacement unit within four hours of an RMA exchange being confirmed, racks and cables it, and removes the defective hardware. Service code 212 closes the distance between a failure event and a fully operational inline firewall.

What This Service Covers

The 4-Hour Courier with On-Site Engineer (service code 212) is Fortinet’s most comprehensive Priority RMA add-on for the FortiGate family. Once a hardware failure is confirmed through FortiCare:

• A courier is dispatched with a replacement FortiGate 400E-BYPASS unit.
• A Fortinet engineer is dispatched separately to your facility.
• The engineer racks, cables, and brings up the replacement appliance.
• The defective unit is collected and returned on your behalf.

Response coverage includes weekends and public holidays. The four-hour commitment runs from confirmed RMA exchange, not from ticket creation, so the clock starts when the failure is verified.

Who Needs It

The FortiGate 400E-BYPASS is an inline bypass appliance designed for high-availability deployments where the firewall sits directly in a critical traffic path. Organizations use it at data center edges, colocation facilities, and high-throughput enterprise segments where bypass mode preserves connectivity during maintenance or unexpected failure. For those environments, the standard next-business-day Advanced Replacement included with FortiCare Premium or Elite is not a sufficient SLA. Service code 212 defines a recovery time objective: four hours, on-site, with a technician doing the physical swap.

This service is appropriate for:

• Data centers and colocation providers with contractual uptime commitments
• Enterprise security teams without on-site networking staff available at all hours
• High-availability deployments where restoring HA redundancy quickly is critical
• Any site where the FortiGate 400E-BYPASS protects a path that cannot tolerate an overnight outage

Prerequisite: This Priority RMA add-on requires an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 400E-BYPASS serial number. It cannot be purchased as a standalone service and is not available to FortiCare Essential subscribers.

FortiCare Support Tiers at a Glance

Priority RMA add-ons are available only on FortiCare Premium and Elite subscriptions. The table below shows the key support attributes at each tier.

Activation and Electronic Delivery

FC-10-F4HBE-212-02-36 is an electronic license. No physical shipment is involved in the purchase itself. After your order is placed, DataCenter360.ca processes the Fortinet registration and delivers activation details by email, typically within one business day. The service attaches to the registered FortiGate 400E-BYPASS serial number and the 3-year term begins from the registration date. If you need to co-term this service to align with an existing FortiCare contract, contact the team before ordering.

Priority RMA vs. Standard FortiCare Coverage

FortiCare Premium and Elite both include next-business-day Advanced Replacement as their base RMA service. That covers most planned failover scenarios adequately. Adding service code 212 changes the picture for unplanned failures: a four-hour on-site commitment replaces an open-ended wait, and a Fortinet engineer handles the physical swap rather than requiring internal staff. For inline bypass deployments where the appliance is the only device on a critical path, the difference between next-business-day and four-hour on-site can be the difference between hours and a full day of reduced coverage.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 3-year FC-10-F4HBE-212-02-36 is available at a discounted rate off Fortinet’s list price and is delivered electronically worldwide. Orders are typically registered and delivered the same business day. If your procurement process requires a formal quote, a co-term calculation, or a purchase order, reach out and the team will turn it around quickly.