Fortinet FortiGate 400E-BYPASS 4-Hour Onsite Engineer Priority RMA, 5-Year (FC-10-F4HBE-212-02-60)

When the FortiGate 400E-BYPASS sits at the edge of a production network, a hardware failure without on-site support can mean hours of manual diagnosis before a replacement even ships. This 5-year Priority RMA subscription (FC-10-F4HBE-212-02-60) closes that gap: it combines a 4-hour hardware replacement commitment with a Fortinet-dispatched on-site engineer, so the appliance is swapped and verified by a certified technician rather than left to remote guidance.

What This Service Covers

FC-10-F4HBE-212-02-60 is the 4-Hour Hardware and Onsite Engineer Priority RMA add-on for the FortiGate 400E-BYPASS. It must be paired with an active FortiCare Premium or FortiCare Elite contract on the same unit.

• 4-hour hardware replacement: Fortinet ships a replacement FortiGate 400E-BYPASS within 4 hours of a confirmed hardware failure — advanced replacement, meaning the new unit arrives before you return the failed one.
• On-site engineer: A Fortinet-certified technician is dispatched to your location to perform the physical installation and bring-up, removing the dependency on local staff for hardware recovery.
• 5-year coverage window: A single subscription aligned to a 5-year FortiCare contract term, keeping both contracts in sync at renewal time.

FortiCare Tier Coverage Reference

The Priority RMA add-on is available only on FortiCare Premium and FortiCare Elite. Below is a summary of how hardware RMA and response times compare across all three FortiCare support tiers for the FortiGate 400E-BYPASS:

Who Needs the 4-Hour Onsite RMA Option

The FortiGate 400E-BYPASS is a mid-to-large enterprise firewall with inline bypass capabilities, typically deployed at the network edge or in high-availability segments where downtime has a direct business cost. The 4-hour onsite option is designed for:

• Data centers and colocation facilities where your own team isn’t on-site to handle physical hardware changes.
• Distributed enterprise locations where IT staff aren’t resident and hardware recovery depends on a vendor technician.
• Regulated environments in finance, healthcare, and public sector that require documented SLA response times and physically verified replacements.
• High-throughput edge deployments where the bypass unit sits in-line in a critical traffic path and a failure cannot wait for standard courier delivery.

Activation and Delivery

This is a software subscription delivered electronically. After purchase, DataCenter360.ca processes the order within 0 to 1 business days and sends the Fortinet registration key. Activate it through the FortiCare support portal (support.fortinet.com), linked to the FortiGate 400E-BYPASS serial number. The Priority RMA contract and the base FortiCare Premium or Elite contract must both be registered to the same unit for coverage to apply.

RMA Add-on vs. Standard FortiCare Premium

FortiCare Premium already includes advanced hardware replacement (the replacement unit ships before you return the failed one) and 1-hour critical-issue telephone response. What this Priority RMA subscription adds is two things standard Premium does not cover: the 4-hour hardware dispatch SLA, and a Fortinet technician physically on site to install it. If your team is comfortable handling the hardware swap and your deployment allows for a standard courier timeline, FortiCare Premium at 5 years (FC-10-F4HBE-247-02-60) covers the base support well. If physical access is limited or the unit is at a remote facility, the onsite engineer component of this contract fills that gap directly.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The 5-year Priority RMA subscription for the FortiGate 400E-BYPASS is in stock, priced, and delivered electronically within one business day. Shorter terms are available if you need to align with an upcoming FortiCare renewal: 1-year (FC-10-F4HBE-212-02-12) and 3-year (FC-10-F4HBE-212-02-36) options are both in stock. Contact us for volume pricing or to match this contract to an existing FortiCare term.