Fortinet FortiGate 400E-BYPASS Priority RMA Service, 1-Year (FC-10-F4HBE-210-02-12)

When a FortiGate 400E-BYPASS fails, every hour without a replacement costs more than the appliance itself. The FC-10-F4HBE-210-02-12 is the Priority Next-Calendar-Day RMA service for the FortiGate 400E-BYPASS — a one-year subscription that commits Fortinet to shipping a replacement unit to your door by the next calendar day after the hardware failure is confirmed. It attaches directly to your appliance’s support contract, layering on top of FortiCare Premium or Elite.

What this service covers

The -210- code designates Fortinet’s Priority RMA tier — next-calendar-day delivery. Once a case is opened and the failure is confirmed, Fortinet dispatches the replacement unit the same day so it arrives the next calendar day. This is a hardware dispatch commitment, not a repair service: Fortinet ships a replacement appliance. The failed unit is then returned under the standard RMA process.

This service applies specifically to the FortiGate 400E-BYPASS, a dual-WAN firewall with hardware bypass interfaces that keep traffic flowing (fail-open) or stop it (fail-close) during a power or software failure. Because the bypass function is central to network continuity, minimizing downtime from hardware failures is essential.

Who this service is for

This SKU is for existing FortiGate 400E-BYPASS owners who need hardware replacement guarantees faster than standard FortiCare. Organizations with SLA-sensitive uptime — financial institutions, healthcare environments, retail networks, and ISPs using the 400E-BYPASS as an inline security appliance — benefit most. If your team cannot afford to wait several business days for a hardware swap, this service closes the gap.

Note: the FortiGate 400E-BYPASS is a mature appliance family. The hardware End-of-Order date is July 2026, with support available through July 2031. This service is for organizations maintaining existing 400E-BYPASS deployments through their remaining lifecycle.

Activation and delivery

This is an electronic license delivered via the Fortinet Support Portal. After purchase, DataCenter360.ca delivers the activation key by email within 0 to 1 business day. Redeem the key in support.fortinet.com under your registered device to activate the Priority RMA entitlement. From that point, any RMA case opens with next-calendar-day dispatch as the committed delivery tier.

Priority RMA in context: FortiCare support levels

Fortinet’s FortiCare tiers define base hardware replacement terms. The Priority RMA service extends the replacement speed beyond what FortiCare Premium provides as standard. The table below summarizes how RMA and support commitments compare across FortiCare tiers.

This product — Priority Next-Calendar-Day RMA — requires FortiCare Premium or Elite as the base tier. It is not compatible with FortiCare Essential. If you do not yet have FortiCare Premium on the appliance, that subscription must be purchased alongside or before this service.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying licenses and support renewals to organizations worldwide. The FC-10-F4HBE-210-02-12 ships as an electronic key — there is nothing physical to receive. Place the order, receive the key by email, and redeem it in the Fortinet portal to extend your RMA coverage immediately. Multi-year terms (3-year and 5-year) are available if you prefer fewer renewal cycles.