Fortinet FortiGate 400E-BYPASS Priority RMA Service, 5-Year (FC-10-F4HBE-210-02-60)

For inline network security deployments, appliance uptime is non-negotiable. When a FortiGate 400E-BYPASS fails in production, every hour offline is a gap in your security posture. The FC-10-F4HBE-210-02-60 is a 5-year Priority RMA add-on from Fortinet — it extends Next Calendar Day Delivery hardware replacement on top of your active FortiCare Premium or Elite plan, so a covered failure today means a replacement in your hands by tomorrow.

What Priority RMA Covers

Fortinet’s Next Calendar Day Delivery Priority RMA is a hardware replacement accelerator. Report a covered failure before 3:00 p.m. local time on a business day and Fortinet ships a replacement unit that same day for delivery by the next calendar day. The base FortiCare Essential plan requires the faulty unit to be returned before Fortinet ships a replacement; Priority RMA eliminates that wait by shipping first. This contract applies to the FortiGate 400E-BYPASS appliance for five years from activation.

Who Needs This

The FortiGate 400E-BYPASS is built for environments where network continuity matters above all else. The bypass capability keeps traffic flowing even if the firewall process halts, but a full hardware failure still takes the appliance offline. Organizations running the 400E-BYPASS in data centers, colocation facilities, or high-availability pairs typically require advance replacement rather than the return-first model. Priority RMA is a practical fit for:

• Data center and colocation operators running inline security appliances
• Managed service providers with contracted uptime commitments
• Enterprises with remote or branch firewall deployments far from on-site spares
• Any deployment where sourcing a replacement through normal channels would take days

Activation and Delivery

This is an electronic license only. DataCenter360.ca delivers the license key by email within 0–1 business days of your order. Registration is completed through the Fortinet Support Portal at support.fortinet.com: navigate to Asset Management, select the FortiGate 400E-BYPASS by serial number, and register the contract key. The Priority RMA entitlement activates immediately upon successful registration and runs for five years from the activation date.

An active FortiCare Premium or FortiCare Elite base contract on the same appliance is required before this add-on can be activated. If the existing base contract is FortiCare Essential, upgrading to Premium is a prerequisite.

FortiCare Support Levels Compared

Priority RMA is only eligible as an add-on to FortiCare Premium or Elite. The table below shows how hardware replacement and response commitments differ across the three FortiCare support tiers:

Priority RMA vs. the Full Support Bundle

If the FortiGate 400E-BYPASS does not yet carry any FortiCare coverage, the recommended starting point is a FortiCare Premium plan, which provides telephone support, firmware updates, advance hardware replacement, and the 1-hour critical-issue SLA. Priority RMA then layers Next Calendar Day shipping on top. For environments requiring the fastest possible response, FortiCare Elite adds a 15-minute critical-issue SLA and the Elite monitoring portal alongside Priority RMA eligibility. Both FortiCare Premium and Elite for the FortiGate 400E-BYPASS are available at DataCenter360.ca and can be purchased together with this add-on.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. License keys ship electronically to any country within 0–1 business days of order confirmation. Have questions about pairing this Priority RMA add-on with your current FortiCare plan, or need to verify your existing 400E-BYPASS contract status? Our team can review your coverage and quote the right combination before you commit.