Fortinet FortiGate 400E-BYPASS Priority RMA Service, 3-Year (FC-10-F4HBE-210-02-36)

When a FortiGate 400E-BYPASS goes down, next-business-day replacement is not always fast enough. The Priority RMA add-on (FC-10-F4HBE-210-02-36) bumps the standard advanced-replacement window to Next Calendar Day delivery, covering weekends and public holidays. Fortinet ships a replacement unit before receiving the defective device, so your site is not waiting on a return shipment. This 3-year contract keeps the 400E-BYPASS covered through a substantial portion of its remaining support lifecycle.

What Priority RMA Covers

Priority RMA is an add-on service that works on top of an active FortiCare Premium or FortiCare Elite per-device contract. It cannot be purchased independently. Once active, it changes the hardware replacement window: instead of standard next-business-day shipping included with Premium and Elite, Fortinet dispatches a replacement by courier and it arrives the next calendar day once the exchange is confirmed. Coverage applies seven days a week, year-round, including weekends and public holidays, which is the key practical difference from the standard advanced-replacement service already in Premium and Elite.

Who Should Add Priority RMA

The FortiGate 400E-BYPASS serves as an inline bypass firewall in medium-to-large branch or campus environments where physical continuity of the network path matters. Organizations with tight uptime commitments, financial services and healthcare infrastructure, and any network topology where the bypass appliance is the primary internet gateway rather than a secondary failover device, benefit most from Next Calendar Day replacement. If a failed unit cannot wait through a weekend before it is swapped out, this is the RMA tier to have in place.

Activation and Delivery

FC-10-F4HBE-210-02-36 is a software subscription delivered electronically. After purchase from DataCenter360.ca, you receive license details and register the contract through the Fortinet Support portal, associating it with the FortiGate 400E-BYPASS by serial number. The prerequisite is an active FortiCare Premium or Elite contract on the same device; Fortinet will not process a Priority RMA claim without it. Worldwide electronic delivery applies, meaning there are no geographic restrictions on purchasing or activating this license, though actual hardware-replacement availability by country varies.

Priority RMA vs. FortiCare Support Tiers

Standard advanced replacement is already included in Premium and Elite. Priority RMA accelerates that window. The table below shows where each FortiCare tier stands before the Priority RMA add-on is applied.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner supplying licenses and service contracts to customers in Canada and worldwide. The FC-10-F4HBE-210-02-36 contract is delivered electronically, typically within one business day of purchase. If you need help confirming that your existing FortiCare Premium or Elite contract covers the target device before adding Priority RMA, or if you need a quote that bundles both contracts and aligns the term dates, contact the team directly. We can check coverage gaps and quote accordingly.