Fortinet FortiGate 400E-BYPASS Secure RMA Service, 1-Year (FC-10-F4HBE-301-02-12)

When a FortiGate 400E-BYPASS fails, the question is not just how quickly a replacement arrives. The harder question is what happens to the unit being sent back. FortiGate appliances store configuration data on internal solid-state media that cannot be removed without voiding the warranty, which means a standard RMA cycle ships sensitive information out of your building. The Secure RMA service (FC-10-F4HBE-301-02-12) removes that problem entirely: Fortinet sends a replacement appliance and waives the return requirement for the defective unit. Your hardware stays inside your facility, along with everything stored on it.

What This Service Covers

FC-10-F4HBE-301-02-12 is a 1-year Secure RMA subscription for the FortiGate 400E-BYPASS. The service modifies the standard RMA return obligation and includes:

• Advanced hardware replacement on confirmed device failure during the term
• Nonreturn of the defective appliance, which stays in your custody
• Protection of any configuration data stored on the unit’s solid-state media
• Coverage valid through the device’s Last Service Extension Date of 2030-07-30

Secure RMA is a supplemental add-on, not a standalone support plan. A valid FortiCare Premium or Elite subscription must already be in place on the same device serial number. The FortiCare tier provides technical support and the standard advanced replacement; Secure RMA adjusts what happens to the hardware after that failure is confirmed.

FortiCare RMA Service Levels

The table below shows how RMA handling differs across FortiCare support tiers. Secure RMA is available as an add-on when the device holds Premium or Elite coverage.

Who Needs Secure RMA

The FortiGate 400E-BYPASS is a network bypass appliance, typically placed inline in front of inspection devices to maintain traffic flow during failure. Organizations running it in regulated segments often face strict obligations around hardware custody and media handling. Secure RMA fits environments where standard return-and-replace is not acceptable:

• Compliance frameworks that require physical control over hardware containing configuration or state data (HIPAA, PCI DSS, government security mandates)
• High-availability deployments where a failed HA unit still holds configuration that should not leave the premises
• Operational security policies that treat all decommissioned hardware as a potential data exposure risk

Activation and Delivery

FC-10-F4HBE-301-02-12 is an electronic subscription delivered by email. After purchase from DataCenter360.ca, the license key arrives within one business day and activates on the Fortinet Support Portal (support.fortinet.com) by linking it to the appliance serial number. The service term begins on the activation date. Delivery carries no geographic restriction: electronic licenses apply to any deployed FortiGate 400E-BYPASS regardless of country.

Related Services for the FortiGate 400E-BYPASS

Secure RMA addresses what happens to the physical unit after a confirmed failure. For the technical support layer, including troubleshooting, firmware access, and critical-issue escalation, you need a separate FortiCare contract on the same device. DataCenter360.ca carries FortiCare Premium (FC-10-F4HBE-247-02-12), which delivers 24×7 telephone support with a one-hour critical-issue response and next-business-day advanced replacement as standard. Longer terms for Secure RMA, including 3-year (FC-10-F4HBE-301-02-36) and 5-year (FC-10-F4HBE-301-02-60), are also available at a lower per-year cost. The FortiGate 400E-BYPASS product page lists the full service catalog.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner processing electronic license orders for customers in over 30 countries. The FortiGate 400E-BYPASS reached its End of Order Date in 2026, closing hardware purchases, but service subscriptions and renewals for existing deployments remain available through the Last Service Extension Date of 2030-07-30. If you are consolidating support coverage before that window closes, DataCenter360.ca fulfills Secure RMA subscriptions with same-business-day processing. License keys arrive by email and activate immediately on the Fortinet portal.