Fortinet FortiGate 400E-BYPASS Secure RMA Service, 3-Year (FC-10-F4HBE-301-02-36)

When a FortiGate 400E-BYPASS fails, standard RMA processes require the device to be returned to Fortinet for replacement. That creates a problem for organizations with strict data-handling requirements, because FortiGate appliances store configuration data on solid-state media that cannot be field-removed without voiding the warranty. The FC-10-F4HBE-301-02-36 solves this: over its 3-year subscription term, Secure RMA authorizes your organization to retain the defective hardware rather than shipping it back, so sensitive data never leaves your physical environment.

What Secure RMA Covers

The Secure RMA service (Fortinet service code 301) delivers advance-replacement hardware for the FortiGate 400E-BYPASS while waiving the standard return requirement for the failed unit. Under this subscription:

• Fortinet ships a replacement unit before receiving the defective device (advance replacement)
• Your organization retains and disposes of the defective hardware under its own data-sanitization procedures
• Coverage applies to hardware failures for the full 3-year term from activation
• Secure RMA works alongside an existing FortiCare Premium or Elite support contract for the device
• Country-level availability varies — confirm your region before purchase

FortiCare Support Tiers and RMA Levels

Secure RMA is a standalone add-on service that modifies the return requirement. The table below compares hardware RMA and support levels across FortiCare tiers available for the FortiGate 400E-BYPASS.

Who Needs Secure RMA

Secure RMA carries a cost premium over standard FortiCare RMA because it addresses a specific compliance requirement. It is most relevant for:

• Government agencies and defense contractors operating under media-sanitization mandates (e.g., NIST 800-88)
• Financial institutions subject to data residency or privacy regulations that restrict hardware leaving premises
• Healthcare organizations handling sensitive patient data stored on-appliance
• High-security enterprise networks where firewall configurations, stored credentials, or inspection keys are classified assets

If your organization does not have strict hardware-disposal requirements, standard FortiCare Premium or Elite typically provides the same advance-replacement experience at a lower subscription cost.

Activation and Delivery

FC-10-F4HBE-301-02-36 is an electronic subscription with no physical delivery at purchase. DataCenter360.ca processes and delivers the license key within 0-1 business days of your order. Activation is completed through the Fortinet Support Portal (support.fortinet.com) by registering the key against your FortiGate 400E-BYPASS serial number. The 3-year term begins from the activation date.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with experience supplying Fortinet subscriptions to organizations in regulated and security-sensitive sectors. The FC-10-F4HBE-301-02-36 is available for purchase and delivery to any country electronically. If your procurement process requires specific documentation, purchase order formats, or supplier verification, contact DataCenter360.ca before placing your order.