Fortinet FortiGate 400E-BYPASS Secure RMA Service, 5-Year (FC-10-F4HBE-301-02-60)

Hardware failures on active network appliances expose organizations to downtime measured in days if replacement logistics are slow, and to a second risk that is harder to quantify: the storage media inside a returned unit may retain configuration snapshots, policy data, or session keys. The FC-10-F4HBE-301-02-60 is a five-year Fortinet Secure RMA service for the FortiGate 400E-BYPASS that addresses both concerns with advance replacement shipping and documented media destruction before the unit leaves your facility.

What Fortinet Secure RMA Covers

Secure RMA (service code -301-) adds a data-destruction step to the standard RMA process. When a FortiGate 400E-BYPASS fails under this contract, Fortinet ships an advance-replacement unit before retrieving the failed one, then performs cryptographic erasure or physical destruction of storage media onsite before the failed device is returned to the depot. This is distinct from:

• Next Calendar Day Delivery Priority RMA (-210-): focuses on fast replacement shipping, no data-destruction requirement
• 4-Hour Delivery (-211-): premium speed tier, no media erasure
• Standard FortiCare Advanced Replacement: next-business-day shipping, unit returned intact

With Secure RMA, the chain of custody for storage media is documented and compliant with frameworks that require proof of data destruction for decommissioned or returned network equipment.

FortiCare Support Tiers and Where Secure RMA Fits

Secure RMA is an add-on eligible for devices covered under FortiCare Premium or Elite. It cannot be applied to an Essential-tier device. The table below shows the key differences across tiers for context:

Who Needs This Service

The primary audience for Secure RMA is any organization where a failed appliance cannot simply be shipped to a depot without first confirming that its storage is clean. That includes:

• Federal and provincial government agencies subject to data-handling directives
• Defense contractors and public-sector integrators operating under controlled-goods regulations
• Financial institutions with PCI-DSS or OSFI data-retention obligations
• Healthcare providers handling PHI under HIPAA or provincial privacy legislation

The FortiGate 400E-BYPASS is a high-throughput firewall with integrated hardware bypass designed for aggregation-point and WAN-edge deployments. A five-year Secure RMA contract matches the service life of the platform and avoids mid-cycle renewal gaps that would leave the device outside contract coverage.

Activation and Electronic Delivery

FC-10-F4HBE-301-02-60 is a software license delivered electronically. After purchase, you receive a Fortinet contract number by email. Register it in the Fortinet Support Portal (support.fortinet.com) under the serial number of your FortiGate 400E-BYPASS. The 60-month term begins on the activation date you set in the portal. DataCenter360.ca sends the contract details to the email address on your order, typically within one business day of payment. There is no physical shipment involved in activating this license.

Term Options for This Service

If a five-year commitment does not fit your budget or procurement cycle, the same Secure RMA coverage is available for the FortiGate 400E-BYPASS in shorter terms: one year (FC-10-F4HBE-301-02-12) and three years (FC-10-F4HBE-301-02-36) are both in stock. Shorter terms also work for mid-cycle deployments where the appliance will be refreshed before a full five years.

Buying from DataCenter360.ca

DataCenter360.ca stocks the complete FortiGate 400E-BYPASS service catalog as a Fortinet Select Partner. Secure RMA licenses are processed the same business day, and contract details reach your inbox within hours of payment. If you have questions about combining Secure RMA with an existing FortiCare Premium contract, aligning activation dates across a multi-device deployment, or planning a transition to a current-generation platform, our team is available before and after purchase.