Fortinet FortiGate 400E-BYPASS 4-Hour Hardware Delivery Priority RMA, 5-Year (FC-10-F4HBE-211-02-60)

Inline bypass firewalls like the FortiGate 400E-BYPASS are built to keep traffic moving during a unit failure, but the appliance still has to be physically replaced before your high-availability redundancy is fully restored. The FC-10-F4HBE-211-02-60 covers that gap: once a hardware fault is confirmed through the FortiCare Support Portal, a replacement unit ships via courier and arrives at your registered site within 4 hours, any day of the year including weekends and statutory holidays. This 5-year subscription maintains that guarantee for the full operational term of the device.

What the 4-Hour Courier Priority RMA Covers

The 4-Hour Hardware Delivery option dispatches a physical replacement unit to your registered address within 4 hours of fault confirmation. Delivery is by courier; the replacement hardware is yours to install. This differs from the higher-tier -212- service, which includes an on-site engineer who arrives separately to rack, cable, and configure the unit. The -211- tier is the right choice when your team can handle installation but cannot absorb multi-hour or next-business-day hardware wait times.

This add-on applies to the FortiGate 400E-BYPASS specifically and requires an active FortiCare Premium or FortiCare Elite contract on the same device. FortiCare Essential does not qualify for Priority RMA add-ons. The table below summarizes how the three FortiCare tiers compare on support and RMA terms:

Who Should Buy This Service

Organizations running the FortiGate 400E-BYPASS in production data centre, financial, or healthcare environments typically have SLAs they must meet for internal users or external clients. After an HA failover absorbs the traffic hit, the clock starts on restoring full redundancy. A next-business-day replacement may mean spending 16 to 24+ hours with only one unit carrying the load. The 4-Hour Courier Priority RMA cuts that exposure to under 4 hours on any day of the week, making it a practical requirement for high-uptime deployments where the appliance is not simply a sandbox device.

Activation and Electronic Delivery

The FC-10-F4HBE-211-02-60 is delivered electronically. After purchase, DataCenter360.ca provides the license entitlement, which is registered against the FortiGate 400E-BYPASS serial number in the FortiCare Support Portal at support.fortinet.com. Once registered, the 5-year Priority RMA contract is active immediately and applies to the device at its registered location worldwide. Delivery from DataCenter360.ca typically completes within 0 to 1 business days of order confirmation.

Priority RMA vs. Upgrading Your FortiCare Tier

The Priority RMA add-on handles one specific variable: how fast physical hardware arrives after a confirmed failure. It does not change your technical issue response times, firmware entitlements, or portal access, all of which are governed by your FortiCare Premium or Elite tier. If you are on FortiCare Premium and need both fast critical-issue response and fast hardware replacement, the two subscriptions work in parallel. If you are also evaluating FortiCare Elite, note that Elite provides a 15-minute critical-issue SLA and access to the FortiCare Elite Portal, but the hardware RMA terms are the same as Premium; the Priority RMA add-on is the mechanism for accelerating physical replacement regardless of which tier you hold.

Ordering from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-F4HBE-211-02-60 is available to customers worldwide and ships electronically. For volume pricing or to bundle the Priority RMA with a FortiCare Premium renewal for the FortiGate 400E-BYPASS, reach out through the request-a-quote page. Orders placed during business hours are typically confirmed the same day.