Fortinet FortiGate 400F Priority RMA, Next Calendar Day Delivery, 1-Year (FC-10-0400F-210-02-12)

When a FortiGate 400F powers your perimeter, getting a replacement on your doorstep the same calendar day a failure is confirmed is an operational necessity. The FC-10-0400F-210-02-12 adds Priority RMA with Next Calendar Day Delivery to your existing FortiCare Premium or FortiCare Elite contract, so a courier dispatches a replacement unit before you have finished your first incident call.

What This Service Covers

Priority RMA (service code -210-) is an add-on for the FortiGate 400F. When a hardware fault is confirmed, Fortinet ships a replacement appliance to arrive by the next calendar day via courier service, subject to your country’s cutoff time. The service covers weekends and holidays, which standard next-business-day RMA does not.

• Replacement unit dispatched same day fault is confirmed
• Next-calendar-day delivery by courier, including weekends and public holidays
• Requires an active FortiCare Premium or FortiCare Elite contract on the same device
• FortiCare Essential does not qualify for Priority RMA add-ons

RMA Service Levels Compared

FortiCare ships standard Advanced Replacement next business day under Premium and Elite plans. This service upgrades delivery to next calendar day. The table below shows how RMA coverage stacks across the three FortiCare tiers.

Who Needs This

The FortiGate 400F is a mid-to-high throughput firewall deployed at enterprise branch offices, data centers, and service provider edges. At that scale, an unplanned hardware outage lasting more than a few hours carries real financial and compliance weight. This service fits organizations that:

• Do not keep a spare appliance on-site
• Run high-availability deployments that still need fast node replacement to restore full redundancy
• Hold SLAs to internal or external customers that cannot absorb multi-day downtime
• Operate in locations where standard next-business-day RMA would skip weekends or public holidays

Activation and Delivery

This SKU is a software entitlement — no physical item ships at purchase. DataCenter360.ca delivers the license key electronically, typically within 0 to 1 business days. Register it in the Fortinet Support Portal and attach it to your FortiGate 400F serial number. The add-on activates on confirmation. Your underlying FortiCare Premium or Elite contract must already be active on the same device. If both expire on different dates, align renewals at purchase time to avoid a coverage gap.

Priority RMA vs. FortiCare Bundles

If your FortiGate 400F currently runs on a basic support plan, consider moving to a UTP or Enterprise subscription bundle first. Those bundles include FortiCare Premium, which unlocks Advanced Replacement RMA and one-hour critical-issue response, plus a broad set of FortiGuard threat feeds in a single annual renewal. Once FortiCare Premium is in place, adding FC-10-0400F-210-02-12 upgrades hardware delivery from next business day to next calendar day at a fraction of the bundle cost.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner. The FC-10-0400F-210-02-12 is discounted from list price and delivered electronically to any country, typically within one business day of payment. Three-year and five-year terms are available if you prefer multi-year coverage without annual renewals. For co-term alignment, volume pricing, or questions about combining this add-on with a FortiCare renewal, contact us before ordering.