Original price was: CAD$5,530.90.CAD$4,412.96Current price is: CAD$4,412.96.
Hardware failures are unpredictable, and recovery time depends directly on how fast a replacement unit arrives. The FortiGate 400F Priority RMA Next Calendar Day Delivery, 3-Year service (FC-10-0400F-210-02-36) locks in the fastest standard replacement window Fortinet offers: once an RMA exchange is confirmed, a replacement appliance ships the same day and arrives the next calendar day via courier, covering weekends and public holidays subject to country-specific cutoff times.
This is a Priority RMA add-on that must be paired with an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 400F serial number. It covers hardware failures only: if Fortinet confirms a defect, a replacement FortiGate 400F ships for Advanced Replacement on a next calendar day basis. The 3-year term matches a common FortiCare renewal cycle, making it straightforward to align renewals at the same time.
Standard RMA included with Premium and Elite is next-business-day. This add-on upgrades that commitment to next-calendar-day, covering weekends and holidays when standard coverage would otherwise delay the dispatch by two or three days.
The FortiGate 400F operates at the perimeter of mid-to-large enterprise networks, often carrying traffic for hundreds of users or sitting in front of a data centre segment. In environments without full redundancy, every hour without the firewall equals lost productivity or revenue. Organizations that run the 400F in a single-unit setup, or whose HA failover introduces meaningful service degradation, gain the most from minimizing the replacement window. Regulated industries, financial services, and MSPs with uptime SLAs are common buyers of this service tier.
This is an electronic license: DataCenter360.ca delivers the contract details by email, typically within one business day of purchase. You register the service against your FortiGate 400F serial number in the Fortinet Support Portal. From that point, Priority RMA is active for the full 3-year term. No hardware ships at the time of purchase; replacement hardware only dispatches when you open an RMA case with Fortinet support.
Priority RMA add-on eligibility depends on your FortiCare support tier. The table below shows how the tiers differ on hardware replacement and response times:
| Feature | Essential | Premium | Elite |
|---|---|---|---|
| Hardware RMA | Return & replace | Advanced replacement | Advanced replacement |
| Priority RMA add-on eligible | — | ✓ | ✓ |
| Critical-issue response | Next business day | 1 hour | 15 minutes |
| Telephone support | — | ✓ | ✓ |
DataCenter360.ca is an authorized Fortinet Select Partner. This service is sold as an electronic license and ships to buyers worldwide with no physical delivery at purchase time. You receive the license by email for immediate registration in the Fortinet Support Portal. If you need the base FortiCare Premium contract as well, or prefer to bundle multiple services into a single order, use the quote form linked in the buy section to request pricing.
No. FC-10-0400F-210-02-36 is a Priority RMA add-on only. You must already have an active FortiCare Premium or FortiCare Elite contract on the same FortiGate 400F. If you need the base support contract, the FortiCare Premium 3-Year (FC-10-0400F-247-02-36) is available separately.
Standard FortiCare Premium and Elite RMA ships the replacement the next business day, which means a Friday failure might not dispatch until Monday. Priority RMA Next Calendar Day commits to dispatch on the same day the exchange is confirmed, with arrival the following calendar day. That includes Saturdays, Sundays, and public holidays, subject to courier cutoff times in your country.
No. Fortinet’s Priority RMA add-on options are only available to FortiCare Premium and Elite subscribers. Essential coverage provides return-and-replace RMA only and is not eligible for any Priority RMA upgrade. To add this service, you must be running Premium or Elite on the FortiGate 400F.
Yes. This is an electronic license and can be purchased worldwide through DataCenter360.ca. The Priority RMA physical delivery availability varies by country based on Fortinet’s logistics partners. Check Fortinet’s support availability page for your region, or contact us before ordering if your site is in a location with limited courier coverage.
Priority RMA coverage lapses at the end of the 3-year term. To maintain next-calendar-day replacement coverage, you will need to renew or purchase a new Priority RMA service before the current term expires. DataCenter360.ca can assist with renewals, and we recommend aligning this renewal with your FortiCare Premium or Elite renewal so all coverage tracks together.
| Manufacturer | Fortinet |
|---|---|
| Model | FortiGate-400F |
| Product Type | |
| Product Group | |
| End of Order Date (EOO) | Not published yet |
| Last Service Extension Date (LSED) | Not published yet |
| End of Support Date (EOS) | Not published yet |
| Product Family | FG-200 to FG-900 |
| MPN | FC-10-0400F-210-02-36 |
| 5 star | 0% | |
| 4 star | 0% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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