Fortinet FortiGate 400F Priority RMA, Next Calendar Day Delivery, 5-Year (FC-10-0400F-210-02-60)

Your FortiGate 400F can clear 9 Gbps of threat-protection traffic at line speed, but when the physical appliance fails, none of that throughput matters until the replacement is in place. FC-10-0400F-210-02-60 adds five years of Priority RMA Next Calendar Day Delivery on top of the FG-400F’s base FortiCare contract, so a courier-delivered replacement unit arrives the next calendar day after Fortinet confirms the failure. For sites running the 400F as the primary edge or data-center perimeter, this closes the gap between failure confirmed and network restored.

What this service covers

Priority RMA Next Calendar Day Delivery (service code 210) is an add-on that upgrades the hardware-replacement speed included with FortiCare Premium or Elite. When a covered failure occurs and the exchange is confirmed before the applicable country cutoff time, Fortinet ships a replacement FortiGate 400F for next-calendar-day arrival, weekends and holidays included. The base FortiCare Premium or Elite contract remains the source of telephone support, firmware updates, and the online support portal. This SKU does not include those support services on its own.

RMA service levels at a glance

Priority RMA is an add-on available only to FortiCare Premium and Elite subscribers. The table below shows how hardware RMA and support response differ across the three FortiCare tiers before applying this add-on:

Who needs this add-on

The Priority RMA upgrade fits organizations where the FortiGate 400F protects business-critical traffic and a multi-day wait for a standard replacement is unacceptable. Buyers typically include retail chains with high-volume transaction traffic, mid-sized manufacturing sites running OT networks behind the FG-400F, and managed service providers whose SLAs require near-instant hardware recovery. If HA clustering is in place, this service speeds restoration of full redundancy after a node failure, rather than waiting on a standard business-day timeline.

Activation and delivery

After purchase, DataCenter360.ca delivers the license electronically within 0–1 business days. Fortinet then activates the Priority RMA entitlement against the FortiGate 400F serial number in the FortiCare support portal. No hardware ships on purchase. The service is available for use once a hardware failure occurs and Fortinet confirms the exchange.

Buying from DataCenter360.ca

DataCenter360.ca is an authorized Fortinet Select Partner with electronic delivery available to customers worldwide. FC-10-0400F-210-02-60 is stocked at an authorized reseller price, and orders are fulfilled within 0–1 business days. Shorter 1-year and 3-year terms are also available if a 5-year commitment does not fit the procurement cycle.