Fortinet FortiGate 60F 4-Hour Hardware and Onsite Engineer Priority RMA, 1-Year (FC-10-0060F-212-02-12)

SKU: FC-10-0060F-212-02-12

Original price was: CAD$641.69.Current price is: CAD$517.49.

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FC-10-0060F-212-02-12 is a 1-year 4-Hour Hardware and Onsite Engineer Priority RMA add-on for the FortiGate 60F. Requires active FortiCare Premium or Elite. On confirmed failure, Fortinet delivers replacement hardware and a field engineer to site within 4 hours. Worldwide e-delivery.
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Product description

Not every deployment needs multi-year onsite RMA coverage from day one. FC-10-0060F-212-02-12 provides one year of 4-Hour Hardware and Onsite Engineer Priority RMA for the FortiGate 60F, making it a practical option for sites entering a high-stakes operational period, evaluating elevated SLA levels, or aligning the add-on to a FortiCare renewal that’s less than a year away.

What This Service Covers

On a confirmed hardware failure under active FortiCare Premium or Elite, Fortinet dispatches both a replacement FortiGate 60F and a field engineer simultaneously. The hardware arrives within 4 hours, and the engineer handles the physical swap and initial connectivity check on-site. For the duration of the one-year term, every qualifying failure follows this process without additional per-event fees.

When One Year Makes Sense

A one-year onsite RMA term fits several situations: aligning to a FortiCare contract that renews in 12 months, covering a site during a compliance audit window, protecting a new deployment through its highest-risk first year, or simply testing whether the SLA level is needed before committing to 3 or 5 years.

It also works for sites that recently upgraded from FortiCare Essential to Premium and want to add hardware coverage for the remainder of the current contract year.

Activation and Delivery

FC-10-0060F-212-02-12 is a virtual license with worldwide electronic delivery. DataCenter360.ca delivers it within one business day. Activation through the FortiCare portal links it to the FortiGate 60F serial number. The 1-year term begins on activation. Active FortiCare Premium or Elite is required on the device.

FortiCare RMA Coverage Levels

This Priority RMA add-on requires FortiCare Premium or Elite. The table below shows how hardware support differs across FortiCare tiers.

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca carries all three term options for the FortiGate 60F 4-Hour Onsite RMA: 1-year, 3-year, and 5-year. If you’re starting with the annual term to evaluate fit before committing longer, we can help you renew or switch to a multi-year option at the end of the period. Orders typically deliver electronically within one business day. Place orders before 3:00 PM ET for same-day delivery.

Is this license available worldwide?

The license is available worldwide with electronic delivery. On-site engineer coverage is subject to Fortinet’s field service availability in your region. Verify regional coverage with Fortinet or DataCenter360.ca before purchasing if you’re outside a major metro area.

What FortiCare tier is required for this add-on?

FortiCare Premium or Elite. FortiCare Essential does not include advanced replacement and is not eligible for this Priority RMA add-on.

If I buy the 1-year term, can I upgrade to a longer term mid-year?

You can purchase a new multi-year term at renewal. Mid-contract upgrades are handled at the next renewal date. DataCenter360.ca can advise on the best approach to avoid a coverage gap.

What does the on-site engineer assist with?

Physical hardware replacement and basic connectivity validation. Full configuration restoration from backup is the customer’s responsibility. Ensure you have a recent FortiGate 60F configuration backup accessible at the site before an RMA event occurs.

Does this cover multiple RMA events or just one per year?

All qualifying RMA events during the 1-year term are covered, not just one. Each event follows the 4-hour hardware and onsite engineer response process.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-60F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-0060F-212-02-12

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