Fortinet FortiGate 60F 4-Hour Hardware and Onsite Engineer Priority RMA, 3-Year (FC-10-0060F-212-02-36)

SKU: FC-10-0060F-212-02-36

Original price was: CAD$1,925.07.Current price is: CAD$1,552.48.

Save:19%You save CAD$261.29
FC-10-0060F-212-02-36 is a 3-year 4-Hour Hardware and Onsite Engineer Priority RMA add-on for the FortiGate 60F. On confirmed failure under active FortiCare Premium or Elite, Fortinet delivers replacement hardware within 4 hours and dispatches a field engineer. Worldwide e-delivery.
  In Stock   Free & Fast e-Delivery (0–1 Business Days)
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Product description

A regional office or retail branch running on a FortiGate 60F often has tight recovery time objectives and no dedicated IT person on-site. FC-10-0060F-212-02-36 provides three years of 4-Hour Hardware and Onsite Engineer Priority RMA, pairing guaranteed hardware delivery within 4 hours with an engineer who handles the physical replacement in person.

What This Service Covers

When Fortinet confirms a hardware failure under an active FortiCare Premium or Elite contract, they initiate both the parts dispatch and field engineer scheduling. The replacement FortiGate 60F arrives within 4 hours, and the engineer handles installation and brings the device back online. For sites where downtime translates directly to lost revenue or operational disruption, this removes the single largest variable in recovery time: getting the right hardware and the right person to the right place.

Who It Suits

Three-year terms typically align with standard FortiCare contracts and hardware refresh cycles. Organizations deploying FortiGate 60F units at branch offices, retail locations, or medical practices during a planned 3-year project find this a practical match: coverage that runs the full project length without a mid-term renewal interruption.

It also suits distributed IT teams managing many sites centrally, where sending a technician from headquarters on short notice is more expensive than the 4-hour onsite SLA.

Activation and Delivery

FC-10-0060F-212-02-36 is a virtual license delivered electronically worldwide within one business day. Activation links to the FortiGate 60F serial number in the FortiCare portal. The 3-year term begins on activation. FortiCare Premium or Elite on the same device is required.

FortiCare RMA Coverage Levels

The 4-Hour Hardware and Onsite Engineer add-on is available to FortiCare Premium and Elite subscribers. The table below shows how hardware support and response times differ across FortiCare tiers.

Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

DataCenter360.ca handles FortiGate 60F licensing for single-site deployments and distributed networks alike. If you’re coordinating coverage across several branch offices, we can help you match SKUs and terms to each device. Orders typically deliver electronically within one business day of purchase. Reach out before ordering if you need to confirm onsite engineer availability in a specific region.

Is this license available outside Canada?

The license is available worldwide with electronic delivery. On-site engineer coverage depends on Fortinet’s field service footprint in your country or region. Verify availability for your specific location before purchasing.

What does the field engineer actually do on-site?

The engineer handles physical hardware replacement and basic connectivity validation. Full configuration restoration from backup is the customer’s responsibility. Having a recent config backup and device credentials accessible at the site speeds up recovery significantly.

Which FortiCare tier activates this add-on?

FortiCare Premium or Elite. This Priority RMA add-on is not compatible with FortiCare Essential. Both Premium and Elite are eligible base contracts.

Does the 3-year coverage start at purchase or activation?

At activation in the FortiCare portal. The purchase date does not start the clock; you control when the coverage begins by activating the license.

Can I upgrade to a 5-year term later?

You can purchase additional coverage at renewal. The 5-year variant (FC-10-0060F-212-02-60) is available from DataCenter360.ca. Co-terming with an existing FortiCare renewal is possible; contact us to align the dates before purchasing.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-60F

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-0060F-212-02-36

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