Fortinet FortiGate 60F 4-Hour Hardware and Onsite Engineer Priority RMA, 5-Year (FC-10-0060F-212-02-60)

When a FortiGate 60F goes down in a branch office or remote site with no local IT staff capable of handling the replacement, hardware delivery alone isn’t enough. FC-10-0060F-212-02-60 covers five years of 4-Hour Hardware and Onsite Engineer Priority RMA: Fortinet ships a replacement unit with a 4-hour delivery target and sends a field engineer to the site to support installation and bring the device back online.

What This Service Covers

On confirmed hardware failure under active FortiCare Premium or Elite, Fortinet initiates both the hardware dispatch and engineer scheduling simultaneously. The replacement unit is delivered within 4 hours of the RMA being confirmed, and the onsite engineer arrives to assist with the physical replacement, basic configuration restoration, and connectivity validation.

This service reduces the total recovery time from hardware failure to operational status, particularly for sites that cannot rely on remote hands or where configuration complexity makes basic swap-and-reboot impractical.

Who Benefits

Retail chains, distributed office networks, medical clinics, and any organization running FortiGate 60F units at sites without dedicated IT staff are the primary buyers. Five years of coverage gives long-term peace of mind for deployments where the network is business-critical and recovery by courier alone would exceed acceptable downtime windows.

The onsite engineer element also benefits environments where staff are not authorized or comfortable working inside network equipment, such as leased spaces or shared offices.

Activation and Delivery

FC-10-0060F-212-02-60 is a virtual license with worldwide electronic delivery. DataCenter360.ca delivers it within one business day of purchase. Activation ties to the FortiGate 60F serial number in the FortiCare portal. The 5-year term begins on the activation date. FortiCare Premium or Elite must be active on the same device.

FortiCare RMA Coverage Levels

This Priority RMA add-on is available to FortiCare Premium and Elite subscribers. The table below outlines how RMA and support response differs across FortiCare tiers.

Buying from DataCenter360.ca

Five-year onsite RMA coverage is typically purchased alongside the FortiGate 60F hardware or at FortiCare renewal. DataCenter360.ca can verify the device serial number, confirm FortiCare tier eligibility, and coordinate the purchase with any other FortiGate 60F licensing in a single transaction. Orders placed before 3:00 PM ET deliver the same business day. Contact us for multi-site pricing if you’re covering more than one FortiGate 60F location.