Fortinet FortiGate 61F 4-Hour Onsite RMA Service, 1-Year (FC-10-0061F-212-02-12)

If you want the highest level of hardware RMA but prefer a 1-year renewal cycle, FC-10-0061F-212-02-12 is the entry point for 4-hour onsite coverage on the FortiGate 61F. It pairs advanced hardware replacement with an on-site Fortinet engineer — all within a single annual subscription.

What FC-10-0061F-212-02-12 Covers

The -212- service code in Fortinet’s catalog designates the highest-tier Priority RMA: 4-hour hardware delivery combined with an onsite field engineer. When a FortiGate 61F hardware failure is confirmed, Fortinet commits to two actions simultaneously: dispatching an advanced replacement unit to arrive within 4 hours and sending a certified field technician to your site to handle the swap.

This 1 year subscription pairs directly with your active FortiCare Premium or FortiCare Elite contract on the same device. It doesn’t replace FortiCare — it upgrades the hardware replacement component from standard advance-replacement to 4-hour onsite-assisted replacement.

Who Needs 4-Hour Onsite RMA

This tier is designed for environments where every minute of firewall downtime has a measurable cost:

• Retail point-of-sale or hospitality networks where a failed firewall stops transactions
• Branch offices without on-site IT staff, where a remote hardware swap is impractical
• SMB primary internet edge devices serving the entire business
• Healthcare or financial sites with short RTO targets and no spare firewall inventory

If your team can handle the physical swap, the 4-hour hardware-only (FC-10-0061F-211) option is lower cost. If you need Fortinet to do the work, -212 is the right choice.

FortiCare Support Tiers at a Glance

The -211- and -212- Priority RMA services are add-ons reserved for FortiCare Premium and Elite subscribers. The table below shows which features are included at each tier, to help you confirm your current contract qualifies:

Activation and Delivery

FC-10-0061F-212 is an electronic subscription tied to the FortiGate 61F serial number. DataCenter360.ca delivers the license key worldwide within one business day; you activate it through the Fortinet support portal or FortiCare site. No hardware is shipped at purchase — the replacement hardware ships only on a failure event.

Priority RMA vs. a Subscription Bundle

FortiGate 61F subscription bundles (UTP, Enterprise) include FortiGuard security services and standard FortiCare support with advance-replacement RMA. They do not include 4-hour or onsite RMA. FC-10-0061F-212 is an add-on that elevates hardware replacement speed and adds the onsite engineer component on top of what a bundle provides. If you need both security coverage and maximum RMA, purchase a UTP or Enterprise bundle alongside this Priority RMA service.

Buying from DataCenter360.ca

As a Fortinet Select Partner, DataCenter360.ca provides the full service catalog for the FortiGate 61F series. This 1-year onsite RMA license is delivered electronically and registered to your support account. Upgrading to a 3-year or 5-year term later is straightforward through renewal.