Fortinet FortiGate 61F 4-Hour Onsite RMA Service, 3-Year (FC-10-0061F-212-02-36)

Three years of 4-hour onsite RMA is the right balance for organizations that refresh hardware on a standard IT cycle and want maximum support without committing to a 5-year term. FC-10-0061F-212-02-36 keeps your FortiGate 61F covered with both a fast hardware replacement and an on-site field engineer across that window.

What FC-10-0061F-212-02-32 Covers

The -212- service code in Fortinet’s catalog designates the highest-tier Priority RMA: 4-hour hardware delivery combined with an onsite field engineer. When a FortiGate 61F hardware failure is confirmed, Fortinet commits to two actions simultaneously: dispatching an advanced replacement unit to arrive within 4 hours and sending a certified field technician to your site to handle the swap.

This 3 years subscription pairs directly with your active FortiCare Premium or FortiCare Elite contract on the same device. It doesn’t replace FortiCare — it upgrades the hardware replacement component from standard advance-replacement to 4-hour onsite-assisted replacement.

Who Needs 4-Hour Onsite RMA

This tier is designed for environments where every minute of firewall downtime has a measurable cost:

• Retail point-of-sale or hospitality networks where a failed firewall stops transactions
• Branch offices without on-site IT staff, where a remote hardware swap is impractical
• SMB primary internet edge devices serving the entire business
• Healthcare or financial sites with short RTO targets and no spare firewall inventory

If your team can handle the physical swap, the 4-hour hardware-only (FC-10-0061F-211) option is lower cost. If you need Fortinet to do the work, -212 is the right choice.

FortiCare Support Tiers at a Glance

The -211- and -212- Priority RMA services are add-ons reserved for FortiCare Premium and Elite subscribers. The table below shows which features are included at each tier, to help you confirm your current contract qualifies:

Activation and Delivery

FC-10-0061F-212 is an electronic subscription tied to the FortiGate 61F serial number. DataCenter360.ca delivers the license key worldwide within one business day; you activate it through the Fortinet support portal or FortiCare site. No hardware is shipped at purchase — the replacement hardware ships only on a failure event.

Priority RMA vs. a Subscription Bundle

FortiGate 61F subscription bundles (UTP, Enterprise) include FortiGuard security services and standard FortiCare support with advance-replacement RMA. They do not include 4-hour or onsite RMA. FC-10-0061F-212 is an add-on that elevates hardware replacement speed and adds the onsite engineer component on top of what a bundle provides. If you need both security coverage and maximum RMA, purchase a UTP or Enterprise bundle alongside this Priority RMA service.

Buying from DataCenter360.ca

DataCenter360.ca is a Fortinet Select Partner offering the complete FortiGate 61F service lineup. Licenses are delivered electronically and activated through your Fortinet support account. Questions about pairing this with your FortiCare Premium contract? Contact our team before ordering.