Fortinet FortiGate 81F-POE 4-Hour On-Site Priority RMA, 3-Year (FC-10-F81FP-212-02-36)

SKU: FC-10-F81FP-212-02-36

Original price was: CAD$2,112.63.Current price is: CAD$1,703.74.

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FortiGate 81F-POE 4-Hour On-Site Priority RMA, 3-Year (FC-10-F81FP-212-02-36) — replacement unit and on-site engineer dispatched within 4 hours. Requires FortiCare Premium or Elite. Electronic delivery worldwide.
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Product description

Three years aligns with the typical refresh cycle for SMB firewall hardware, and covering the FortiGate 81F-POE through its active lifespan with on-site priority RMA is straightforward with FC-10-F81FP-212-02-36. This service commits Fortinet to delivering a replacement unit and dispatching a field engineer to your location within four hours of any confirmed hardware failure, for three years from activation.

What the 4-Hour On-Site Priority RMA Covers

FC-10-F81FP-212-02-36 is a hardware replacement add-on tied to FortiCare Premium or Elite. On hardware failure confirmation from Fortinet TAC:

  • A replacement FortiGate 81F-POE is shipped with a four-hour delivery commitment
  • A Fortinet-certified engineer is dispatched to your site to perform the swap
  • Three years of coverage runs from the service activation date

A three-year term avoids annual renewal overhead while covering the FortiGate 81F-POE through the period most organizations plan to keep the hardware. The on-site engineer component is included, unlike the hardware-delivery-only FC-10-F81FP-211 variant.

Who Needs 4-Hour On-Site Priority RMA?

This service is a strong match for:

  • Organizations with distributed branches that lack on-site IT staff
  • Deployments covering a three-year hardware ownership cycle
  • Sites where firewall downtime has direct operational impact
  • Teams seeking to lock in premium RMA rates for the full hardware lifecycle

Activation and Delivery

FC-10-F81FP-212 is a Fortinet subscription license purchased and delivered electronically. After ordering from DataCenter360.ca, the registration key arrives via email within 0-1 business days. Register it against the FortiGate 81F-POE serial number in the Fortinet Support portal, alongside an active FortiCare Premium or Elite contract. Coverage begins immediately on activation and is available globally wherever Fortinet logistics operates.

FortiCare Support Levels and the Priority RMA Add-On

Priority RMA is an add-on that requires FortiCare Premium or Elite on the same device. The table below outlines what each FortiCare support tier provides:

Feature Essential Premium Elite
Hardware RMA Return & replace Advanced replacement Advanced replacement
Priority RMA add-on eligible
Critical-issue response Next business day 1 hour 15 minutes
Telephone support

Buying from DataCenter360.ca

A three-year term keeps hardware replacement coverage continuous without annual renewal cycles. DataCenter360.ca is an authorized Fortinet Select Partner — FC-10-F81FP-212-02-36 is delivered electronically within a business day of purchase. Contact us to bundle the service with a FortiCare Premium contract if you need both in one order.

What is covered under the 3-Year 4-Hour On-Site Priority RMA?

When Fortinet TAC confirms a hardware failure on the FortiGate 81F-POE, this service triggers dispatch of a replacement unit and an on-site engineer — both within four hours. Coverage lasts three years from activation. FortiCare Premium or Elite is required.

Does the three-year term need to align with my FortiCare contract?

Yes, the Priority RMA add-on must run alongside an active FortiCare Premium or Elite contract. If your FortiCare is 1-year and the Priority RMA is 3-year, you will need to renew FortiCare annually during the RMA term to keep the add-on eligible.

When does the four-hour clock start?

The clock starts when Fortinet TAC confirms the hardware failure and closes the diagnostic case, not when the support ticket is opened. Fast engagement with TAC during troubleshooting shortens total recovery time.

Is on-site coverage available across Canada?

On-site availability depends on Fortinet’s field engineering network in your area. Coverage exists in most major Canadian markets. Confirm your site’s eligibility with Fortinet or DataCenter360.ca before ordering.

Can I extend this to a 5-year term instead?

Yes. FC-10-F81FP-212-02-60 covers the same 4-Hour On-Site service for five years. Both are available at DataCenter360.ca, and our team can advise on the cost difference based on your hardware lifecycle plans.

Additional information

Additional information

Manufacturer

Fortinet

Model

FortiGate-81F-POE

Product Type

Product Group

End of Order Date (EOO)

Not published yet

Last Service Extension Date (LSED)

Not published yet

End of Support Date (EOS)

Not published yet

Product Family

FG-10 to FG-100

MPN

FC-10-F81FP-212-02-36

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